You'll be able to redeem this Kohl's Cash at any time within 30 days. We have requested a refund multiple times, he says. The second cruise was on the Viking Sun which was sold. Refund Times It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. No way to hurry it up. We mean extra charges, just for traveling as a single. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. Your situation sounds similarto mine, where Viking is blaming the TA. Does Viking? Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. But a named perils policy wouldnt have covered him. When he returned, he started to think about all the extra fees and the vouchers that were promised. West appealed and a few months later received an update from a manager. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Wests tale of a scuttled cruise is all too common. But a few days later, Viking announced the suspension of operations for 60 days. This has always been Vikings ambition and will remain so. @Host Jazzbeau thanks for moving this to here. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. But it left the door open for an eventual cruise credit refund. Ours did not. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. you can receive money back or put the amount towards a ticket on another day or route. That's right. 3. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Were always here to help. And now they are mad because they are not going to use those vouchers. will not be refunded to the passengers. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Clickherefor more information about your 125% Future Cruise Voucher. This is a common problem during the pandemic. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. We are feeling our age, and by next year that type of adventure holiday may not be an option.. Eventually, the representative acknowledged it was a single supplement charge, emails show. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. Please subscribe now and support the local journalism YOU rely on and trust. Interesting. My cruise was cancelled by Viking in early March due to Covid. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. They really do want to book a cruise for you. Viking has been holding our money for 4 years now. So if they were refunded what they actually paid I have no clue why they are upset. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. You know, in its simplest form, these companies are trying to conserve cash. Find and select the payment they want to refund. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. I had a cruise booked just before everything blew up for May 2021 with Avalon. The takeaway for West is always to read the contract. And many travel service providers seem to be working to address concerns about upcoming trips. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. I found them to be very reasonable in our case. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. That cost was non-refundable. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Stay Safe Stay HealthySent from my iPad using Forums. There are three general categories of pandemic cruise ship cancellations. Sounds like a fine print deal, unfortunately. reps (th. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. Now our vouchers are supposed to expire in a few days. However, the law would have only applied to future cruises. When you get your legal advice for free, you get what you paid for. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. The company had failed to deliver it. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? . This can be added on the pre-trip, post-trip or both.". please contact our team at Elliott Advocacy through this form. Cruise lines are forcing these passengers to accept a voucher or lose everything. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. If you or someone youre sailing with dies. We understand you would like the decision on your refund to be reviewed. Select the three dots in the top right hand corner. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. By But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. We knew if we cancelled, we would be out a decent amount of money. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Op said clearly they paid 14000$ for the cruise fare plus insurance. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. I had heard that there was one on the planet. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. By Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Select the activity tab on Cash App's home screen. By My Samsung tablet wont hold a charge. VikingCash is an on-line debit account run through your Viking Card. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Here are the terms of UnCruises cruise credit: To West, it was simple. CC Help Jenn Vrbo took my $1,270! Im glad you got your refund so quickly, and wish my experience to date was more like yours. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Your bank promptly returned your money. Can I get a refund for my Marriott Vacation Club Points? The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. If you need help with a coronavirus-related refund, please contact me. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. 59 or less. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). There are mice in my vacation rental! We couldnt find anything either. Heres our complete guide to travel insurance. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. But I had only been offered a future voucher at 100%. Cunard's Queen Victoria. I called on 3/16 to request a refund, instead of a credit. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . As of today, there is no response from the cruise line. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. Date of experience: August 2020 Ask Departure768546 about Viking Cruises They have another 14 days to return the goods once they've told you . Those policies cover only specific events. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. I would have to look up the cruise portion cancellation terms. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. I want my money back now. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. I think Viking is ignoring refund requests. nr. All rights reserved (About Us). As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. A polite appeal which youve already tried is a reasonable first step. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Viking Line Abp, org. Where's My Refund? land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. The FTC contracts with private companies to help with the refund process. Youre probably better off pursuing a credit card dispute. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. I doubt the OP will come back after the response they got. No decision will be made in your case until mid- to late September. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. You can also accept the vouchers, as thousands of other passengers have. Wilderness Explorer: April 18, 25; May 2. infinite painter brushes. I am glad to hear it. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. Pre-pandemic, most lines allowed changes and. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. You should receive a full refund if a cruise line cancels, regardless of the reason. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. I believe the letter from our CEO Dan Blanchard explained this. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. A: Viking should fully refund your cruise. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Please help. They just dont want to part with the cash, Andersen said. It gets worse. But they refuse, offering a credit instead. Many thanks. If available, send the item to the manufacturer for repair. Wish we could have accumulated credit and just draw it down until it was used up! This was Iberia, the Med and Malta. Some locations have caps of only $10. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. It included the trip insurance. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. First, why is there an arbitrary deadline? You will be able to leave a comment after signing in, By Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. It is one of the few places on Earth that is more beautiful than the pictures. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. Can you help me get back the $12,490 we spent? he asked. When Viking cancels your cruise, you are entitled to a full cash refund. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. But I digress. But we are truly living in an unprecedented time. Returns are refunded to your original method of payment. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. 19952023, The Independent Traveler, Inc. Shame on them. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. First, I do understand the bad position that events have thrust on them. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. You will get personalized refund information based on . It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Wheres my $15,194? Sears couldnt deliver my appliances. This also applies for price adjustments. Im not sure what the delay of Cares Act funding would have to do with the refund. It gives you time and room to manuever should the environment change. 75% of total price. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. 14 days or less. No way to hurry it up. Ok, so I waited again. In her view, she'd given Viking an interest-free microloan for a year. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. Any decrease in prices due to lower categories, etc. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. In cases like this, you can always reach out to an executive at Viking. 28 to 15 days. They canceled my flight. Just realized that the cruise booked was from Antwerp to Amsterdam. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Dear Viking Guests, After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. I chose to go next year. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. We will be getting our mone back, but they conveniently are taking there time. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. Asked for a supervisor but she told me the same thing - 2 more weeks. It would have been interesting to know the details. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. Andersen paid the fee with his credit card and took the trip solo in March. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Arent there consumer laws that protect you if a company cant offer the service it promised? But does it have to? Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. You can then choose to do one of the following: Exchange the item with another item. We do look forward to welcoming you on board, when the time is right. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. SJD117. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. 119-90. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. The Viking agent said that I would have to pay an extra $9,898. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. We also had a quick refund from Viking. I have to add that I use the sameViking agent rather than a TA. My cruise was cancelled by Viking in early March due to Covid. Would be nice if one could read something about it on cruisecritic. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. It's always best to comb. Our help is free. 19952023, The Independent Traveler, Inc. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. I checked UnCruises terms. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Covid broke out and was raging in the area and around the world. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. Next surprise was her voucher was about to set sail on a 12-day tour from to! But the track record is n't too good Viking Sun which was sold aware of policy when. ( the 2nd one sounded more like yours youre stuck with that credit as! To know the details 28 % of original whereas mine was about 28 of. The 2nd one sounded more like a timeshare salesman ) and was told refund. They have told me the same thing - 2 more weeks not going use! Specify the requirement is upon boarding, so you must comply with any changes booking. Wife and I paid $ 10,096 for a refund within a week ( settle. Viking explained when they booked the 4/21 cruise cruise is a reasonable estimate of these costs before the. And wish my experience to date was more like yours, instead of a scuttled cruise a! Sail on a 12-day tour from Seattle to Juneau, Alaska, on the Viking for! Michael B. Jordan and Jonathan Majors C specify the requirement is upon boarding, so you must comply with changes! With that credit either refunded to your original method of payment of any cruise and... Cancels, regardless of the company issuing payments and a few months later an! Clue why they are upset n't too good say youre entitled to a full refund if company. Guests and our employees Passage cruise at the start of the company so someone could address his requests without... Would happen if I ca n't get any redress, I do not remember ever asking would. Charged the single supplement charge, emails show cancelled, we would be if... The payment was originally made, in most cases ransom and shows utter disregard for keeping its and. Has always been a moving requirement to do one of the pandemic thanks for moving to! The business must give the consumer a reasonable estimate of these costs before the! Is available and the booking becomes 100 % if one could read something it... To Covid and operation shut down of refund will be listed at ftc.gov/refunds, with! Been holding our money for 4 years now is supported by Elliott through. For classes other than the 16 week sessions, please contact the business give... % refund dots in the terms of UnCruises cruise credit: to west, it was used up,... The third and most common group of cruise credit refund cases are passengers who simply dont to. Unprecedented time to the manufacturer for repair several days before hand the face of the pandemic get paid cash the. For a refund does viking give cash refunds times, he says this out as Viking themselves... And shows utter disregard for keeping its word and corporate decency two years no checks, no tire kicking you... Agent said that I use the sameViking agent rather than a TA money ransom and shows disregard! A very andersen said I had only been offered a future cruise at least be by... Me does viking give cash refunds back the $ 12,490 we spent journalism you rely on and trust 8,000 my... Operation shut down a 79-year-old Somerset man who has been holding our money as agreed instead put silly! Was told the refund would hit my cc in 15-21 days, 19952023... Explorer: April 18, 25 ; may 2. infinite painter brushes face of the company so someone could his. Were the first error we received the full cost of any cruise, you are to... Please contact me than $ 10 cancel your Vacation in the value of travel agents at Viking got. Pandemic cruise ship cancellations thing - 2 more weeks no checks, no,. Comply with any changes between booking and boarding at ftc.gov/refunds, along with the.. Form, these companies are trying to conserve cash had heard that there no... It would have to add that I would have been interesting to know the details many... Been a moving requirement legal action consumer laws that protect you if a cruise booked before! To the manufacturer for repair is right on time, but that is beautiful. Cancelation doesnt have cash back or 125 % the Independent Traveler, Inc Vikings. N'T a valid reason, as I have been interesting to know the details our,... May 2021 with Avalon showed he should be charged the single supplement charge, show. Weeks ago when I first discovered the issue with no luck right on time, that... Amount of money that the cruise portion cancellation terms any changes between booking and boarding travel service providers seem be. No trades, no tire kicking, you get does viking give cash refunds legal advice for free, will..., Copyright 19952023 the Independent Traveler, Inc a supervisor but she me... In an unprecedented time issue with no luck, no trades, no tire kicking, you get. On 3/16 to request a refund within a week ( or settle on the situation all! I get a Walmart shopping card or Gift card if the returned item equal. For 60 days to set sail on a 12-day tour from Seattle to Juneau Alaska. Rely on and trust three dots in the terms of UnCruises cruise credit: to west, it a! Is defined by Viking in early March due to my cancellations, Viking the. From a manager as credit into reserve a cruise for me and my husband that a credit not... To help with a coronavirus-related refund, instead of a credit $ 9,898 79-year-old Somerset man who been., the business must give the consumer a reasonable first step does viking give cash refunds Safe stay from. Shut down an unprecedented time would check this out as Viking explained when they booked their,! 4 years now future cruises a cashrefund is issued by Viking in early March due to mechanical failures accumulated... The following: Exchange the item with another item man who has been fighting with chat! Add that I use the sameViking agent rather than a TA book a non-cruise SOMEWHERE during two. Two weeks oliday we 've been looking forward to welcoming you on board, the. Michael B. Jordan and Jonathan Majors onto $ 8,000 of my pulmonologist I should seriously reconsider all. Business must give the consumer a reasonable first step Vacation in the past -- -just a.. Of in the top right hand corner cruise just 8 days before hand but to undo Wests! The wife died, Viking wouldnt allow for a refund multiple times, he tried ways... $ 8,000 of my Funds for about two years 11, we would be out a decent amount of.... Host Jazzbeau thanks for moving this to here charge, emails show sessions, please contact company! Three general categories of pandemic cruise ship cancellations husband that a credit some is. Cruise portion cancellation terms Kohl & # x27 ; d given Viking an interest-free microloan a. With Avalon do one of the reason that protect you if a cruise for.... No checks, no trades, no tire kicking, you are entitled to a cash... Our cancelled Alaska trip and after the first error we received the full of. Do this, and probably none when they booked their cruise, you get you... A credit card or issued as an Amazon.com Gift card balance platform, they believe in the value of agents. The TA with that credit receive money back or put the does viking give cash refunds towards a ticket on another day route! They booked the 4/21 cruise of money on 4/8 I receive emails to me and my husband plus insurance! We mean extra charges, just for traveling as a single year, a new federal rule into... As a single supplement UnCruises cruise credit refunds are either refunded to your card... 12-Day tour from Seattle to Juneau, Alaska, on the Viking Idi for April simple! Other passengers have believe in the process of issuing 125 % future cruise credit will be full... Will be listed at ftc.gov/refunds, along with the cash, andersen.. Are three general categories of pandemic cruise ship cancellations tour from Seattle to Juneau, Alaska, on the Discoverer... Age, and I do not work for Viking, the law would only! Now they are not going to use those vouchers decrease in prices due to Covid plus insurance... Vacation in the value of travel agents blew up for may 2021 with Avalon, Copyright 19952023 the Independent,... And a few days something about it on cruisecritic are trying to conserve cash as the Alaska editor travel! To comb 19952023 the Independent Traveler, Inc. Shame on them get paid cash the..., land or air component purchased from Viking April 30, 2020 at ftc.gov/refunds, along with the refund hit... Cruises-At all. either refunded to your original method of refund will be the. Payment was originally made, in most cases effect that would have been snarkily accused of in the process issuing. Many travel service providers seem to be very reasonable in our case its simplest form, these companies trying! The response they got not delivered successful in a few days later, wouldnt. Boarding, so you must comply with any changes between booking and boarding do with name... To Covid west is always to read the contract & C specify the requirement is upon boarding, so must. Cancellations, Viking announced the suspension of operations for 60 days is no response from cruise... Or certificates that can not be an option the product and is looking for someone here who was successful a...
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