I ensure that I consider factors like current workloads, KSA's of my team and impact of the task to be delegated in my thought process.". Lasted about 20 minutes. When it comes to personal interactions, I would ensure that our conversations were held in a quiet manner as privately as I'm able to do so.". No job-specific questions, they are just trying to get a feel for your personality. We did some sales role play, they had asked questions like why Regions, where do you see yourself going in your professional career, what kind of position are you looking for, how do you handle sales objections, and simple questions like that. I build trust with people by doing what I say I'm going to do and delivering results on time. My advice to him was to take a quick walk, calm down and hen go talk to our boss. Practice4Me 2018-2023, All rights reserved. To help provide the most tailored customer service possible, I would take the time needed to get to know my customers and their needs and then work with them moving forward in their goals. I feel secure in my ability to think and act quickly while I'm working in ABC position for Regions Bank. I also enjoyed the person interviewing me they made the process much easier and pleasant for me. ", "I proof my work before sending it out, and I double check everything. As you can see from my resume, my experience in finance has had me balancing accounting ledgers and those duties required a strict attention to detail and a high level of integrity in the work that I performed. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Right away, our Sales Manager contacted the client to ask a lot of questions on why they were no longer utilizing our services. Regions Bank wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. View the Cost of Living in Major Cities, Browse other Companies in the Financial Services Industry. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. I interviewed at Regions Financial (Atlanta, GA) in May 2021. My manager said I got the green light the phone call was more of a formality. I applied through a recruiter. How is pay, wlb & work culture. OR. ", "I consider my management style to be a very adaptive one and I say adaptable in that I am able to cater my approach to each unique team member and each unique situation. Everyone that I spoke or met with was extremely kind and friendly. She was attentive and spent a lot of time mentoring me. I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. Simple interview. Didn't ask what me about things on my resume from 20 years ago. Tell Me about yourself It took about a month in total from the moment I put in my application and did their assessments. The second interview will consist of two managers asking you questions to see if you are a good candidate. Can you convey to us how you put top-notch customer service at the forefront in the past. How is pay, wlb & work culture. If possible, make sure to highlight why building strong relationships is important in the banking industry to really sell your interviewer that you have what it takes to be a part of the success at Regions Bank. I really like this place. How is their IT department for roles like Director or VP? About 11 days later I got a phone call to schedule an interview for the next day. Anonymous Interview Candidate in Jacksonville, FL, I applied online. The process took 2 weeks. Once you have a phone interview with the recruiter, he/she will recommend a second interview. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. ", "A tailored approach in customer is really easy when you listen, listen and then listen some more. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Tell me about a time where a customer asked for something they did not need, how did you show them something better fitting? We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Recieved a email from a Regions recruiter with a link to apply for the position and complete the assessment. "If hired for this role, I understand that I'd be working among a great team of Tellers, Loan Officers, Analysts and Advisers and I really love this aspect of the role here at Regions Bank. As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation and don't hesitate to talk about any similar experiences you've handled in the past on the job. Financial Relationship Consultant, Washington, DC, Financial Relationship Consultant, Chicago, IL, Financial Relationship Consultant, New York, NY, Financial Relationship Consultant, San Francisco, CA, Financial Relationship Consultant, Dallas, TX, 2020 Emerging Talent Program - Equipment Finance Analyst at REGIONS BANK, Accounting Policy Analyst at REGIONS BANK, Active Collections Specialist at REGIONS BANK, Active Collections Specialist II at REGIONS BANK, Affordable Housing Relationship Manager at REGIONS BANK, Applications Systems Analyst at REGIONS BANK, Appointment Setting Business Analyst - Consumer Solutions at REGIONS BANK, Asset Management Centralized Trading Analyst at REGIONS BANK, Asset Management Portfolio Management Assistant at REGIONS BANK, Asset Management Portfolio Manager at REGIONS BANK, Associate Relationship Manager at e Relationship Manager at Leading Financial Advisory Firm, Financial Relationship Consultant at Texas Capital Bank, Financial Consultant & Relationship Manager at Civista Bank, Financial Relationship Consultant - Universal at Regions, VP - Institution Services Strategic Relationship Consultant at LPL Financial, Financial Relationship Consultant-Atlanta, GA at Citizen Trust Bank, Financial Relationship Consultant- Raytown Hyvee at CommunityAmerica Credit Union, Financial Relationship Consultant-Atlanta, GA at Citizens Trust Bank, Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions, Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations, Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types, Provides a consistent optimal customer experience, including handling customers transactional needs. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. OR. ", Tell us about yourself and your experience. There was never a discrepancy, in the four years that I worked there. "I define success through my ability to reach the goals that are set out for me. I got an email from HR, and they linked me with the Branch manager. If hired for this position, what would you be able to contribute to this team based culture? Basic "interview questions" were asked, but most of the interview was to see whether I would fit in personality wise with the rest of the team. Sent them my resume and they sent it to the company. I applied online. Overall a breeze! If not, I then use my best judgement to determine what role or person would be best handling the duty. I know that my ability to not take her harsh words personally really helped make the situation better. Tell me about a time you had to plan and organize for an event. Having not had experience supervising individuals up to that point in my career, I was very hesitant at first. "I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. My manager kept telling me that I had the skills necessary to do so. The process took 1 week. Ive inquired about pay but its gotten nowhere. US Bank - Troutdale How do you stay organized? Second one was a panel interview with two managers with easy to medium level questions, they start by asking about yourself and your experience, and transition to why this job would be a fit for you, I applied online. Add an Interview. Find contacts: direct phone number, email address, work experience. In my last role, I had to do just this with the phone and computer systems that were specific to my role and I did this with ease.". I applied through college or university. Because of that, I have to work with each person on their own individual terms rather than taking the same canned approach with every customer I would work with. To really sell your interviewer on your ability, try to use a real world example where you used features and benefits to meet someone's needs in a sales related situation. Before I could even say anything back to her, she then began berating our store for selling inferior products and she demanded to see a manager right away. I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. My interview was with 5 managers & the district VP, all were very nice. Second with the branch manager in person. You should ensure you do well on any assessments by practicing sample questions. The first phone call for an entry level position was with a Human Resources recruiter. Being responsible for the customer service for our customers, I felt very responsible for losing this client and had to break the news to our leadership team. I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. Contact. How do you plan on going about being successful in this position? Financial Relationship Consultant Regions Bank Jun 2022 . You will first be given a phone interview with a Human Relations recruiter, and then you will be given an in-person interview with the branch manager. The process took 1 day. Free interview details posted anonymously by Regions Financial interview candidates. My interview was with 5 managers & the district VP, all were very nice. Financial Relationship Senior Consultant at Regions Bank . I am confident in my ability to find a solution to last minute, or unexpected, problems.". That is ok. Just take the time to understand the skills you need by going over questions and answers (preferably with explanations). Select a position you are interested in to see a comprehensive list of the requirements and responsibilities. For this question, your interviewer will be looking to hear that you can do just that. With that in mind, the customer then has a much better chance of becoming a life-long customer at Regions Bank.". Overall was a very smooth process and went very quick. "In my current position, I handle a majority of the incoming calls to our company. Sam Houston State University . Read more, Upgrade to Premium to view the number of applicants for this Job. ", Written by Ryan Brunner on October 7th, 2020. Regions Bank wants to see that you think about the future and are actively working towards your goals. Any insights would be helpful. Name a time you had a problem with a difficult customer and how you resolved it. But so far the recruiting process has been extremely easy. After I asked my questions they told me they'd give me an answer either way by the end of next week. Apply for Financial Relationship Consultant job with Regions Bank in Florissant, Missouri, 63033. I take the time to get to know my staff and their work preferences so I can effectively delegate work as needed. They really care about your fit on top of what you know. It was very much a normal interview. You must show what makes you distinct and an asset over the other candidates. But for me personally, the greatest thing that I've done with my family is volunteering at the local food pantry. He let me know that she had calmed down and thanked me for my service the evening prior. Then, I would work diligently to find an answer and make sure the customer was handled in a respectful and efficient manner.". This company has a positive atmosphere that many graduates would enjoy. The application process does have a few assessments to filter candidates. On Fishbowl, you can share insights and advice anonymously with Regions Financial employees and get real answers from people on the inside. OR. I interviewed at Regions Financial (Memphis, TN). Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Helping the customers and businesses we serve to make better and smarter financial decisions andJob DescriptionClient Relationship Consultants build relationships with customers, engaging them RGP - Portland You can search for relevant jobs on the Regions career page by location and/or job category. To ensure that the customer knows a plan moving forward, I would then explain my next course of action. On top of that, explain the importance of taking an empathetic approach with your customers and talk about why an empathetic approach is important when working with a customer on their financial needs. The interview was about 45 minutes long, and there were to interviewers. The total process takes around three to five weeks. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with Regions Bank. Sent them my resume and they sent it to the company. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. I know that I am the authority for my team and I always keep an open door policy for them to approach me when needed. It was a great learning experience for me and the entire organization. On a work level, the targets that are set out for me as well as the professional development that I seek. We do not have advertisements on our pages but we do try to make money through paid-memberships. With that information, I can them formulate the best customized plan for them and that is very important for them to know that my approach was created with their needs at the forefront. Regions Bank wants to hear about the situation and the action you took. Interview process went smoothly and efficiently, however most of the questions seemed to be centered around previous jobs needing to line up perfectly with this one. Overall a breeze! I interviewed at Regions Financial (Atlanta, GA) in May 2021. Ask you questions such as background, howd you deal with an angry customer, what would you bring to the company, etc. ", "My favorite manager was my very first manager when I worked at Company X. "Give an example of a goal you reached and tell me how you achieved it. As Regions Bank continually builds a team based atmosphere within their branches, they want to ensure that new employees that are brought aboard are true team players that will thrive in their culture. The process took 1 week. The interview was about 45 minutes long, and there were to interviewers. What do you dislike about your current role? I know I can handle the work its just the matter of receiving the opportunity to do so, Anyone here work at Prudential Financials in Newark, NJ? Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict. Name a time you had a problem with a difficult customer and how you resolved it. ", "If hired for this role at Regions Bank, my first goal would be to learn the entire package of personal accounts, savings, loans and investment products that customers here can take advantage of. "This question really brings me back to a particular week a few years ago in my current job. Taleisha Ming White serves Regions Bank with a purpose as Social Impact & Diverse Talent Partnerships Manager and credits her college experience with setting her on the right path. Behavioral Interview Questions. He was slamming desk drawers and using really inappropriate language. Everyone was extremely friendly and professional. Describe a time when you had to deal with a difficult customer. Find Abigayle's email address, mobile number, work history, and more. "While I don't have direct experience working with currency counting technology, I feel very comfortable in my ability to learn how the machines here at Regions Bank operate. If hired here at Regions Bank, this ability would greatly help your customers that are in need of personal banking advising.". Why do you want to work in this Regions office? Regions Bank is one of the most reputable banks in the United States. As a Teller with Regions Bank, a part of your job will be operating and troubleshooting these machines on a daily basis. I have taken the lead on many project teams during my career and love the responsibility of taking charge on these teams. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone. I want to work at Regions Bank because I want to become a financial advisor. After I applied online I was sent an assessment. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice. EEO/AA/Minorities/Females/Disabled/Veterans. Be polite and thoughtful throughout the process to add a personal touch. was previously known as a Financial Services Specialist. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Why are you a good candidate. , Given that variety, the number of unique, and often odd, requests that could come your way are pretty great. offers an exciting opportunity for candidates with retail or sales experience that are interested in, beginning a career with opportunities for growth, development and upward mobility. . They were nice and conducted the interview in a respectful manner. I applied through college or university. Where do you see yourself in your professional career? What 401K Plan benefit do Regions Financial employees get? I applied online. How do you handle goal setting for yourself? As a Teller with Regions Bank, you will be responsible for the receipt of cash and distribution of cash to customers that come into the lobby and drive-thru of the branch location you would be working at. "Describe a time you overcame a challenging situation." Financial Relationship Specialist Interview, The Ultimate Job Interview Preparation Guide. I applied online. Interviews at Regions Financial Experience Positive 76% Negative 12% Neutral 12% Getting an Interview Applied online 94% Recruiter 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Regions Financial Teller (70) Financial Services Specialist (34) Bank Teller (32) Financial Relationship Consultant (21) The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with Regions Bank will find you face to face with many customers. In my current role, I've trained on and mastered two different point of sale systems over the past three years. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. You must show what makes you distinct and an asset over the other candidates. Interview process at Regions Financial Overall experience Poor Excellent Easy Difficult Interview process length About two weeks 27% About a week 23% About a month 20% About a day or two 17% More than one month 12% Most reported steps On-site interview 80% Background check 78% Drug test 74% Phone call/screening 64% Problem solving exercises 31% The interview was straightforward. I did accept the offer to become the supervisor and after just three months, I fully realized that the position wasn't for me. They really seemed to want someone to spend years within this position, instead of promoting upwards. I had two interviews, one with HR and one with the Branch Manager. Interview questions were first added on September 26th, 2017, Interview answers were first added by Ryan Brunner on October 7th, 2020. "Describe a time you overcame a challenging situation." "I take pride in any work with my name attached to it and therefore, always review my work before I submit it. Describe a time in your last job where you had to deal with an angry customer? While she still left upset after receiving a refund, I followed up with my manager the next morning to ensure that he followed up with her. Feel like they interview an excessive amount of candidates but could be wrong. The second phone call was with a higher ranking position within the Human Resources department at regions bank. "After I had done my due diligence in getting to know the need's of the customer, my first step would be educating them on setting a personal budget that allows for savings. It is also necessary for accomplishing your daily tasks behind the scenes. Commercial Customer Service Representative. Applied online, received a call and was asked for a virtual interview that week. I let her know that I'd need to take her number as our manager was not in the store that evening. This was for alabama, Commercial Customer Service Representative. I applied online. Describe a time you dealt with a difficult customer. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Christopher Uss is a Financial Relationship Senior Consultant at Regions Bank based in Birmingham, Alabama. I interviewed at Regions Financial in Jul 2022, Great experience I was very comfortable and I wasnt nervous at all. Once you have a phone interview with the recruiter, he/she will recommend a second interview. Find contacts: direct phone number, email address, work experience. Once I know their needs and goals moving forward, I can then take a wise approach to our product base to get them involved with the products that help them meet their goals. While it has taught my children many valuable lessons, I have taken a great sense of humility from this time into my work life.". ", "Having worked with confidential data and information through my entire career, this part of the job at Regions Bank would be second nature to me. Based on that analysis, the customer then decides which of the factors of income and expenses can be altered to help increase their savings. Whats the best way to have a lack of compensation and incentive conversation in your department? How is their IT department for roles like Director or VP? This required me to tap into my ability to lead change management for my work and my team. I applied through a recruiter. Great interview! While this has been very overwhelming for, and even detrimental to others that I work with, my ability to handle the stress has been very important. No job-specific questions, they are just trying to get a feel for your personality. Moved very quickly through the hiring process. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver. Continuous practice will allow you to feel more secure in your skills and of course, improve your score. I would interview there again. I interviewed at Regions Financial (Memphis, TN). Regions has been named as one of Americas Most JUST Companies by JUST Capital, along with its media partner, CNBC. I took a very empathetic approach to learn why he was feeling the way that he did and I quickly learned that he was indeed in the wrong in thet situation. Last year, I did this with a customer that I had over a years worth of history with. I also enjoyed the person interviewing me they made the process much easier and pleasant for me. Regions Bank has a large pool of applications to sort through, so it uses a simplified and streamlined technique to manage the hiring process and comb through all the applications they receive. I ask myself if it is a duty that I as a manager should be handling first. Phone interview with lower level HR rep. Series of panel Interviews with multiple deparments, panel consisted of Vice Presidents and Senior VPs. Tellers are often the first line of defense with customers that call or come into the branch and you will be relied upon to help diffuse any situation that could get out of hand with customers. Mainly revolved around customer service questions and specific scenarios. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done. Opens the Fishbowl by Glassdoor site in a new window. I applied online. Highly recommend looking into this company! I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. After I applied online I was sent an assessment. Being detail oriented and thorough are two of my greatest skill sets. I interviewed at Regions Financial (Birmingham, AL) in Mar 2014. Then they asked me how I have overcome objections in the past when selling a product or service. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. "I prioritize my workload against deadlines to stay organized, always putting the needs of customers first. ", "In my mind, building rapport with my colleagues and customers comes down to the basic principle of trust. I interviewed at Regions Financial (Lafayette, IN) in Aug 2021. Current Financial Relationship Consultant in nullnull. During my career, I've been complimented for my openness to feedback from others and my willingness to help other members of my team when needed. I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold or push through to another person's voicemail. After I asked my questions they told me they'd give me an answer either way by the end of next week. "When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. As you answer this question, make sure that you reiterate that you are aware of the sensitive nature of the transactions you will be working on with customers at Regions Bank and talk about how you will go about ensuring that a customers private information is kept private. I interviewed at Regions Financial (Birmingham, AL). Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you.
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