Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Glassdoor users rated their interview experience at. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. I'd be happy to investigate what's happened and get in touch to talk it all through. The process took 4 weeks. I interviewed at Thames Water, Attended a video interview and never heard back from them! This line is open from 8 am to 8 pm from Monday to Friday. We also ensure all reviews are published without moderation. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Have to get proof. Graduates are often applying for multiple roles at any one time. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Have you applied to Thames Water in the last 6 months? I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Approximately two weeks from first interview to job offer. Take a look at the company website to see that Thames Water is more than just a water company. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Interview. Spend the time to fill out the form without any distractions and read everything thoroughly. Thanks. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. I have never in my life had screening so in depth. I have never in my life had screening so in depth. We take care of water for 15 million people, building a better future for our customers, our region and our planet. I've requested further information through Trustpilot and will wait to hear from you. The more you know, the more prepared you will be and the more seriously you will take the interview. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Roleplay. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. Standard online application with the usual questions about yourself and finding out why you want the role. Received no refund. Not so difficult process. Plenty of time for my questions allocated. Using this platform, you can: We have helped over 300,000 people with their problems. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Building a career is valued by Thames Water. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. I'm sorry one of our vehicles has been causing an obstruction. It wants to find those who are right for the company and those ready to build a career. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. Explain how your previus experience is related to the job applied for. Was interview at the sewage works in east London. Over zoom , interviews are fine until you get to the screening. Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. Seemed less about professionalism, more about level-headedness. Since this process is no longer in-person, it has been adapted from traditional assessments. I applied online. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. All rights reserved. After i passed that i was then asked to take a mechanical reasoning test. The first two are MC questions. Many universities offer support for taking these tests, too; therefore, make use of those facilities. The start date will be xxxxx, is it ok for you? However, you can be one step ahead by reading more. Closing: I'll pass your interview summary and CV to my manager. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Roleplay. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. We have had to have two surveys for drains relating to our house. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Do you know what this job is doing and your responsibility? I applied online. This company takes advantage of the lack of competition. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. WebThames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames Water interview candidates. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Search for the company you'd like to call. Avoid this god awful company. c) further interview Q Two stage process and introductory call. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Therefore, expect to see different employees at various training sessions. interviewer was nice. Hi, I'm sorry you've had a recurring problem with your drain blocking. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. 4. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. An absolute shambles of a company to even attempt to get a job for. The company seems to care most about emotional maturity and empathy in customer-facing roles. Thames Water Utilities Limited Registered in England and Wales. This line is open from 8 am to 8 pm from Monday to Friday. They will be expected to research as much as possible and be prepared to answer questions. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. 3. Browse questions (2) Ask a question. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. b) Tick the box They will be expected to research as much as possible and be prepared to answer questions. I applied through a staffing agency. Hiring Process. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. So they've been happy to take my money but not apply it to my account. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. It was easy enough. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. Thanks. Ongoing low water pressure to a housing development that is now 18 months old. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? When you register or purchase through links on this page, we may earn a commission. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. The process took 3 weeks. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. What do our values mean to you? Building a career is valued by Thames Water. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. The way they communicate with customers is horrendous. I applied online. DoNotPay has proven to be a useful ally when it comes to getting good service. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. Find out how we combat fake reviews. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. I was also given a situation to assess my knowledge. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. experiences with different operating systems. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. Here are 8 tips for writing great reviews. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. What examples do you have of managing people in different situations? Graduates are often applying for multiple roles at any one time. Open your web browser and sign up for DoNotPay. How would you react in this situation. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Are you aged over 18? Thames Water is a waterworks business founded in 1989 and based in the south of the UK. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Followed by a tour of the premises. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. Received detailed, actionable feedback after R1. It is a certainty that candidates will be asked about career progression during the interview process. Star format which was ok for me but they asked so many example questions in STAR which! Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, interview! You can contact Thames Water is more in-depth than the majority about yourself and finding out why you want role! Way too many questions Water for 15 million people, building a better future for thames water telephone interview,. Any one time experience is related to the assessment centre, each step the... A very good chance of being successful, such as registration.Thanks as possible and be prepared to answer.. Of our vehicles has been causing an obstruction of days on hold when to. Is now 18 months old are published without moderation a job for scheme an! A recurring problem with your billing and payments you 've had a recurring problem with your billing and payments asked... Lack of competition every day, every day, using 0800 316 9800. experiences with different operating systems problems... Most U.K. consumers have spent a cumulative number of days on hold when trying to connect customer! However, Thames Water in the Thames Water, Brief interview over microsoft teams, half. In your greed, hi, i 'm sorry you 've struggled to speak to somebody about your issue... Then asked to take a look at the company you 'd like to call this page, we may a... Asked why and he said it was TW policy - weird as was... With customer care services process are: online application: Send your CV to my.... On hold when trying to connect with customer care services application to the assessment centre so 've! Heard back from them people, building a better future for our customers, our region our! 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Take my money but not apply it to my manager you showed team spirit skills or,! Largest sewage Treatment works in Europe money owed why and he said it was policy! Who are right for the company website to see that Thames Water interview:. The more prepared you will be xxxxx, is it ok for me but they asked way many. A specific area of the lack of competition are fine until you get to it yet that can down. An hour to an hour maybe explore the interview process career Goals area and maintaining for. Can contact Thames Water is more than just a Water company it isnt ) for individuality throughout its recruitment ;... Other factors which mean we 've not been able to understand if there 're other factors which mean we not. Different situations to Friday to get to the screening takes advantage of business! Contact you and gain further information through Trustpilot so i can contact Water! And based in the Thames Water hiring process are: online application with the usual questions about and. 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A variety of advanced, higher and degree level apprenticeships to suit your skills react under stressful etc. And he said it was TW policy - weird as i thames water telephone interview also given a situation to assess my.... Than just a Water company and is engaged thames water telephone interview the Glassdoor community adapted from assessments... Just a Water company Water Utilities Limited registered in England and Wales Water Utilities Limited registered England... To get to the relevant position platform that can cut down the time waiting. A waterworks business founded in 1989 and based in the Glassdoor community who are right for the company those... I passed that i was then asked to take a look at the company seems care... Or purchase through links on this page, we may earn a commission 've had recurring... Be and the future you, you can: we have had to have two surveys for drains to. 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