The leather between the cushions is so thin it's almost unbelievable. I didn't think so much about it at the time, but I wish I had. The prices were great, and Doug was so awesome and helpful. Since then no part has arrived, no notice given, and I waited two hours on the phone to attempt to obtain service, to no avail. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. Very poor quality, just over 2 years old and it's already broken down and not very comfortable. You did a great job Kelly. We very recently paid nearly 3000.00 for 2 chairs.. Mind you this isbrand new unused furniture. Awful experience! It is now almost 3 months and still no part. I had kept it covered from the beginning and at some point I stopped covering it because no one should have to cover up the furniture. Service/Design/Furniture - 5 STARS! This furniture is no good. Read before you buy!!! We are DONE with this company. Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. This adds no cost to our readers and helps us keep our site up and running. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. Had a great experience here, very pleasantly surprised with the quality and prices of the furniture! Furniture shopping is an oftentimes tedious and mundane task. I had purchased a "recycled leather" recliner in 2013. From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. Thank you both for your help and consideration. Don't buy a bladder mattress from lazy boy. One was my Dad's that my sister and I bought him for Christmas in 95. BUT A very nice young man was more than happy to pick up where Sherry left off! So thinking of adding the throw pillows as they give more support. Hi bamamom,
The ektorp looks very nice (pretty) sitting in our downstairs family room. I would highly recommend that anybody buyin anything from lazy boy only buy something that's on the floor, because if you order it, it may not be like what you try it out at the store, buyer, beware. She was a no-nonsense woman who would scare me to the bone if she was my actual grandmother. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. We were very impressed and purchased everything we needed with the help of Joe, who was very informative and professional. Locking Three-Position Footrest. Not a good produce. Being the Jaxon sectional was leaning towards our top choice, the review on the Jaxon was a bit saddening. Worked with Eric and Chantal who were both wonderful! Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. Customize every piece here. When it comes to your own comfort, your own body is the only North Star. DH is tall and has a tall man's Lazyboy. We've "never" owned a reclining sofa before. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? We were very impressed with the service we got from Lisa and Rebecca. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. One of the most significant differences between Barcalounger and Lazy Boy is their framing method. We received a partial delivery. Apparently the lifetime warranty doesn't cover the poor quality of materials they use. We have reviewed the total 52421 Number of feedback and have developed many objective tests to determine which models are best for different budgets also made this recommendations . This is at least one reason why you don't find their furniture in your local . I would highly recommend him. Lazboy sells bonded leather furniture to unsuspecting customers. The first was for two reclining chairs, and within months the cushioning had noticeably flattened with only light usage. No one should have to wait 3 months for a service call. Frank our salesman was knowledgeable, helpful, and very kind. The back cushions are all deflated and look terrible. Really satisfied with our purchase. A new section of the sofa was ordered and shipped to my home. The warranty is a scam. She helped us pick out a great style & fabric for our room. | Weight limit - 500 lbs. If you need comfortable things, go here and ask for Doug. Service was delayed two months until December 10, 2020. I was told there is no refund, and I cannot cancel my order because it was a special order. I have called several times only to be on hold forever. Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. Made in the USA so you get your furniture quicker which is a terrible sales pitch. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. Nowtry to get help! Mind you, I can buy the screws at Home Depot for $2. We bought a lazy boy loveseat. The price was fair, in line with the competition or a little better, based on our research. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. I called for service, after waiting for very long time, and created a work order. It will never last 5 years as one of the cushions is already collapsing. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. $3500.00 and a reasonable 30 days later mysofa and chair were delivered without the decorative nails/tacks, a backcushion 1.5" shorter than the other two back cushions on the three cushionsofa, back cushions attached so high on the back of the sofa frame that thecushion bottome bowed upwards and did not meet the seat cushions. The price of Lazy Boy starts at $399, and they vary based on variety, model, upholstery, and size. We are very pleased. I have purchased two more chairs and expect delivery soon. Padded rolled arms. We have had these pieces 5 months, however, they look years old with minor use. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. Patty knows how to treat a customer. I bought La Z Boy thinking I was purchasing quality not junk. I will look elsewhere the next time I'm buying furniture. They convinced us of Lazyboys famous good name, hence we paid $2800 for a couch and love seat being told of the guarantee. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. We bought a reclining loveseat about 11 years ago, and it's still in very good shape - except for the cushioning declining over years of usage. Sofa still isnt right. I have been waiting for 11 months for two identical chairs. Patty at the store was very nice, but she is stuck because the store seems to run terrible and they don't generally care about customers at all. Ask for Joe Mota when you go in, he was outstanding. Took eight weeks to make and be delivered. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. Because I was still awaiting delivery at 5:30 on the 19th, I called to ask what the status was and was told that delivery had been changed again, to the 25th. Thanks again. They may be good for a couple of pieces such as recliners but for large purchases these stores are sub-par to the competition. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. He called the warranty service center and ordered the correct remote for me. Anyway, when I first moved to Phoenix in 2007, I needed to furnish my empty apartment as soon as possible. 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Geddy was very interested in working with us. Matt was so sweet and patient with us. Their workmanship has gone downhill and the store doesn't back anything up. She found a matching chair in their warehouse in San Jose and it's being delivered next week. We don't even sit there. You can beat Lazy Boy will get our business again. I sought out BBB to make a complaint. Much to our surprise they also have many styles of sofa's, love seats, and chairs. He said only guaranteed for a year. We are now told most of it will be delivered on December 30th but no the tables are not in and no clue when they will arrive. terrible workmanship. Their customer service has been great with 2 chairs my DIL purchased. Have yet to reach a manager. Made in America too! They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. Our are really the colors which are best by using these sofas. We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. I am astounded. They placed the furniture where I directed and were very polite and friendly. It's attractive, comfortable, and a great value. This is the worst policy for a large company, that I have EVER seen. Shelley was incredibly helpful, so king and actually listened to what we wanted. Leather grade, size, firm to soft. Made our day. No call. We did some looking on line and found that the line had been discontinued. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. I will remember him the next time I am in the market for furniture. Tomi Webber was great . Couple mos ago the arm broke off with normal use. The units are now no longer under warranty and La-Z-Boy's service department offers no help. The most recent comments are from 2017 but even those who commented way back in 2007 , when the thread started, were unhappy. However, we've made two La-Z-boy purchases in recent years - both of which have proved to be substandard, poor quality merchandise. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. The biggest bang for you buck in the cheaper area would be Ashley, or lane. Minh, the store manager, was helpful and kind. It arrived as a grey suede chair. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. She was very knowledgeable about each and every piece we looked at and ordered. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. As of today, I still have no sofa. Had customer service come out to fix a few things, they were great, no questions asked, just came out and did the repairs. I also got the fabric protection. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. I've read some comments here that Lazyboy is no longer a good brand to buy. All of their furniture is expensive there, so this wasn't a cheap chair, over $500. Never again. After an awful experience at the Scottsdale store I called the Glendale store and spoke with Adam. I called after 8 weeks and told it would be delivered in 2 weeks. They have a wide range of furniture from pricey to high end. I had purchased the recliner for $599. For a senior citizen to pay almost $1500.00 for something which they still have not delivered is unacceptable. Rest assured, it will not be from a La-Z-Boy furniture store. We spent a good amount of money that day and from the start there were issues. This is from normal wear and usage. The salesman stated he used to work at the La-Z-Boy store! They have a one-year warranty on their leather. Minh was are sales associate and was very helpful. I had a situation whereby a merchant shipped an item to me with obvious defects. We had a repair guy here twice and he simply stuffed more foam pieces in a cushion making it MORE lumpy. LA Z BOYs own website (www.furnitureacademy.com/wall-hugger-recliner/) indicates the differences between a wall-hugger recliner vs. other recliners is stated as, the amount of space needed between a wall hugger recliner and the wall is on average 4 inches. We are very happy with the customer service and will be back. Recliners offer various options of motion. Thank you, Patty!! However, they do not provide free shipping, provide samples, or accept returns. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. Then Linda brings us papers to sign for delivery. It's the first time I had bought anything from Lazy-boy, and I will never shop there again. We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. The price you pay for the furniture is outrageous, but then to get it and have it be crap you don't even want in your house is very frustrating. Never thought I would buy anything from here because of price. I called it in to have someone come and look at it and fix it. Expected much more for my hard earned money. I would recommend Lazy Boy to my friends but also recommend to purchase the expended warranties due to the cost of furniture and the different options that are available. This visit was an absolute breeze. Best ever if you need to sleep sitting up. He pointed us in the general direction of what we were looking for and let us roam. The staff exerted NO pressure, just provide knowledgeable information when needed. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. So, which one is the best? Very nice follow up email afterwards. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. The buying portion was the easy part. (Fabric not found locally). The issue is due to materials and workmanship defects. I am buying an Lazy Boy recliner in another city. High-quality customer service to match the high-quality of the furniture! Between the both of them we felt enlightened and very happy with our purchase. We contacted the provider of the extended warrantyperfectly normal wear and tear for a $3000 couch to look like in belongs in a derelicts apartment within three years. I tried to clean it professionally, but it didn't clean up; the dirt was embedded. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. The section was returned, fixed, then delivered again. We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. Not this customer service person. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling So I came home and called the number he gave me and they were not interested in hearing from me either. I have bought four LaZBoy chairs, two of them as gifts. Ask for Kate when you go in looking! It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. Why does Laz-Boy show their recliners being make of plywood and solid wood when parts of my recliner is make of chipboard (same material they use for roofs) You would think for $2700 it should be make of a stronger material like real wood. Now they tell me one will be delivered but the other is still out there. However, there has been some mixed feedback when it comes to recent in-store shopping experience, longevity, and customer experience over the last few years. 50*20. 10k on a couch with several issues that have not been rectified, rudeness and runaround. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. THEY DO NOT HONOR THEIR WARRANTY ON WORKMANSHIP AND THEIRPARENT COMPANY (LA Z BOY) SUPPORTS THEM IN THIS. The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. 3 more weeks to wait? I simply couldn't afford both the recliner and couch. I will never buy from this company again. I would buy something locally and not wait for it to be shipped, due to custom order (which was news to me that our order was custom). I have a service man coming and I HAVE TO PAY FOR THE SERVICE CALL, AND LABOR - they only cover the parts. So I called the company to have a service tech come out and look at it and I am being told that it is $60 for the service call and pick up to take it to the shop; another $60 to deliver it back; AND $60/hour for labor to fix the broken frame of the couch!!! He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. The Psychology of Price in UX. For a very long time I had intended to buy a "nice quality" recliner from La-Z-Boy for my retirement. She didn't try to up-sell me into pricey chairs, but rather focused on finding the right chairs for me, and worked within my budget. Ashley offers affordable pieces for every room in the home, while La-Z-Boy has a more specific selection of quality seating and other home goods. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. The handle on the foot rest broke. 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