And so we executed that plan. Yeah. About a year ago though, our lead ambassador, chief people officer and I realized we needed a more sustainable leadership model. Youve had it but you never had it that way before. And I was in operations and then human resources. So what was the secret sauce that made you guys so much more profitable? They would have a joint venture with us and we would split the profits, 51% for the company, 49% for them. To fund the growth, he put his house up as collateral on a bank loan and personally signed a guarantee that, had Moore failed, would have left him penniless. On the personal? I did have to personally guarantee it. And we have some maple syrup in our biscuits and so some of the names had maple in there. And they said no, theyre not interested in divesting themselves. Safe place, nobodys allowed to holler at anybody, that includes me. We call them community stores and theyre all called by community. We need a few more. So we fold that in, into layers. And added the sales in City Center, Chattanooga, for the first 100 days theyd been open. I found we had to start communicating immediately, much more often and trying to get more detail. You must be logged in to view this form. Prayed about it for a week. And then we take a goat-. Scott Moore, welcome to Built To Sell Radio. He was working at the Volkswagen plant and didnt have restaurant experience but our model is designed that we go teach them. Thats why we keep moving forward. Or were they kind of locked into the Cracker Barrel conversation? And so for the first time, we went to a bank and worked through our plan and that really funded the rapid growth for us, at that point. I filter everything through those lessons of initiative and freedom. And so, yeah, is it perfect every time, all the time? And why not stop there? Its just my experiences again, taught me some things I wanted to do, some things I didnt want to do. Good business people earn the right to go do more good. So for me it was, Id like the last half of my life to have more impact than the first half. Youre having your customers bus their own tables. Because at the end of the day, the acquirers going to make a very simple calculation. You should, its a community store, everybodys welcome. And I live by the 80/20 rule that typically 20% of what you do gets you 80% of what you want to achieve. So its not all bad to have somebody who can have a conversation with you which can challenge your thoughts. And he hears that all the time. And so we built the kitchen as a flex for the very first one, we built is so if the sales were so low, we could only have one person would do the whole thing. 30-year career in the grocery business. Amazing. What you thought maybe a fair value might be for the business? We still think that way. And we wanted to help them, as part of our mission. So our fourth principle for us, is being a sustainable business. He said he could look over the years and connect the dots. Its been, in Atlanta, Georgia, its The Varsity. Whatever competing interests they are, that you have. Scott started the Maple Street Biscuit Company and sold it to Cracker Barrel for a cool $36 million. Yeah, well we did joke around that for the first time in eight years, I have a boss. And now with our communities Ive had this conversation. So you get up to that level, you know what your boss wants you to do. Fantastic. But with that, when we were evolving this, for five months we did food throwdowns at my house on Thursday nights. But again, remember I had done the analysis on what it the three PNLs. I dont remember the number now, what it was. How many people did you have when Cracker Barrel bought the business? Wait, wait, yes. And that we had the potential to really be that growth story for them. If youre teachable but I cant trust you, we cant do anything. If somebody breaks trust, which can happen in different ways, which means not keeping my promises. So it was really being driven by a multiple of the EBIDTA, or an earnings before interest, taxes, depreciation, and amortization. We didnt do any press releases. That was for us, quite an accolade. Thats the ultimate endorsement. Yeah. She has her daughter living with her. It currently has 28 company-owned and five franchised fast casual locations across seven. And you have to carry it along. I would have lost everything. And they actually convinced me, the restaurant division, that they got who we were. In 2012, Jaclyn Johnson founded Create & Cultivate, a media company that educates and inspires women to succeed in business. Some people kind of throw away words these days. ensure everyone is living out our mission and our principles, and that the business is profitable. Are we committed to it? And that added stress to the whole change process. And level zero is wait until forced. Maple Street Biscuit Company is a community store that serves breakfast, brunch, and lunch style. Getting that feedback. And as we took a look at that five year plan, we put two models for us to manage our growth and to fund it. But to answer the question as, we had did the first two stores as a proof of concept. Opened in 2012, it was the first of 33 locations. But we ended up really being that wow P&L and earning the right to go do more. And restaurants that are opened by a couple of guys that have no restaurant experience and no culinary background should fail at a much higher rate. And so, in going through this, one of my objectives was, we have to keep running the business, growing the brand, executing our model, as well as going through this diligence. The food giant acquired the comfort food restaurant because they were convinced of its strong potential for growth. This is where Piper said, You get the best prices when you get a strategic partner. That somebodys not looking to buy you as a risk asset. Maple Streets built in an unusual way. That Ive had it but Ive never had it that way before. And when you go there, you have to go to that restaurant. But you are? We were doing the six days a week, it was fine. And so, we use terms So we have four principles which guide us. Are you still on the hook with the bank for the debt that youve taken on from eight to 25 stores? With that said, this is one of the beauties of the way Cracker Barrel has partnered in its acquisition. Why would Cracker Barrel this NASDAQ traded hundreds and hundreds of stores be interested in little Maple Street? It was about a year ago. What made you guys so much more profitable than a typical restaurant? Franchise Disclosure Document (FDD) Database. Andy Cabasso co-founded JurisPage, a marketing agency specializing in helping law firms in 2013. I want to get-, Community stores. But he also wanted the best for me and he wanted to be that person. I said I wanted the last half of my like to have more impact. And in that, they are the purveyors of theater and romance. Level three is recommend and take resulting action. And if we do it right, it can be a real wow experience. Scott Moore, thanks for joining us. Restaurant groups, private equity firms, investment banks. And they do a very detailed, thorough review of who we were, from the brand to the financials, the store economics, the opportunities and we both came to them and said, This is the right partnership.. And so I wanted everybody to get rewarded. And so this is probably the biggest change for them but also their also on just seeing that it is a huge personal benefit for them. But when I first started out with this, that was my fourth principle because they said this, Sustainable for us means at least this, dont lose money. As it turns out, the gamble paid off when the restaurant chain Cracker Barrel acquired Maple Street in November 2019 for $36 million in an all-cash transaction. Bad business people lose the right to go do more good. It currently has 28 company-owned and five franchised fast casual locations across seven states. Did you go into the negotiation with that as a stipulation? I wondered, maybe theyre been a pause on that. Ive got to ask. Make all our comfort food with a modern twist from scratch! Yeah, I always have this phrase John would say, Make it easy to do right, hard to do wrong. When we built the model, I wanted to build it so that it was easy to execute against it. People that lean in get it. And pride is something I think a lot of people struggle with. I dont need to know that. 2407 8th Ave. S. Suite 105. And we were taking out these assistant community leaders. Ive gone back and Im in a big company again. Serve Others. And a good go to market strategy I told Piper would be, Hey, if we have the chance to acquire those units and could convert those, we can increase the size of the company by 25%. At that. Even our community leaders all got part of the transaction. Theyre calling out things back to this open kitchen and youre seeing all that happen in the kitchen. Thats your 20% of your hours for breakfast, brunch lunch that youre going to get your business. Theyll make your food. And if enough people like our opinion, we have a compelling concept. Is that okay? They all said, No, people get it. So youre building a new community store. Maple Street Biscuits was founded in 2012 by Scott Moore and Gus Evans. By William Oncken called Managing Management Time. morton ranch junior high bell schedule. It started with one pizzeria still located in Whitehall, Ohio and has expanded to 14 stores located in. Its the most inclusive place. How did you finance the growth? And so I reached out to a guy who worked with me in the grocery business and said, I need to put this five year plan together. When we call out the answer to the community question, you come and you pick up your food. Find the right partner to help us fund it. Its a standalone brand. So we came up with a four leadership model that gave us depth and breadth to support a large, a fast growth pattern. Here to tell you, Scott Moores story is Scott himself. No, thats where people misunderstand grace sometimes, John. And so the ambassadors are supposed to explain to you, you come in and you hear the word Squawking Goat, or Five and Dime, Hashbrown Cake, our three layer cake and what do those mean? In 2006 Kelby Zorgdrager started DevelopIntelligence, an outsourced training provider that helps programmers develop new skills and adapt to ever-changing technologies. Not only was it a personal guarantee on the loan, it was a personal guarantee on So when you first went out, those first sites, landlords dont know who you are. That we could, if it didnt work, that we could lose everything that we had. And it came with when we opened up the first location, they should have failed. So we went to Chattanooga, Tennessee. Immediately, change, its scary and the unknown. That is one of the greatest blessings out of the whole deal. So I started out with the first store, I paid for it myself. This is drinking out of a fire hose. And you can it, theres a maple table right at the front of the open kitchen, seeing the biscuits being made. Ive got time, Ill go figure it out. And it was just going to be helping somebody in their life. So we talk about grace and how we show grace to each other as team members. So we think it was at community stores that were making food for our friends and our neighbors. Its not my story, its theirs. 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