DO NOT BUY A POOL FROM THEM!! WE BRING FAMILY & FRIENDS TOGETHER! I am at my wit's end. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. Additions & Remodeling; . This field is for validation purposes and should be left unchanged. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Well guide you through the process. Submitting a response indicates a willingness to work with customers to make things right. ", "It was the truth -- it was completely the truth," said Kasey. We ask that you be patient as we work thru the repairs you have requested. My pool was not set to the correct elevation of my existing patio or yard. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. 5 complaints closed in the last 12 months. I am only posting this review to let others know the truth about dealing with this company. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. This field is for validation purposes and should be left unchanged. Both of these items have been scheduled. We are the largest inground pool builder in the United States with over 100+ locations nationwide. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. A Premier Pools and Spas expert is available to answer your questions. The disorganization and lack of accountability is mind blowing. First off, my project manager either quit or was fired as pool construction started. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. This profile has not been claimed by the company. Premier Pools and Spas have over 25 years of pool-building expertise. Services Offered by Premier Pools & Spas. They did not come back to clean up any mess they had left. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. 11250 Pyrites Way Rancho Cordova, CA 95670. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. From the first scoop of dirt to the filling of the crisp water. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. BILD Industries consulting in which we offer small . Currently on May 30, 2022 we finally got plaster. I have been asking for a meeting on my project and no one will call. Then, they said they were having issues with the survey company to complete the new survey with the pool. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We also have a issue with the pool overflow draining. Seth does what he says he's going to do. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. Pending items listed below. Decided to cancel it. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Rates may vary based on location, credit score, and loan amount. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. We dont just build pools, we change the way people live and entertain. I would use Premier again and am very pleased with our final product. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. And then day 3 nothing! Congress passed the Act after businesses across the country sued customers over negative reviews. ***** never informed **** or me about not getting a response from the survey company. Gunite, Fiberglass, Vinyl: Whats The Difference. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . We don't just build pools, we change the way people live and entertain. Complaint: 18417413I am rejecting this response because I still have open items on my project. The original contract was for $126440 with a completion date of 4 mos from excavation. They have more than half of my money and I only have a hole in my backyard. Pool plans were completed by 3/18. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. March 28, 2018 / 10:00 PM Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. We value your privacy. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Our team is ready to go and willing to assist you with your pool needs. Unsubscribe easily. No one showed up and no contact from PPAS since then. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. No matter your budget or the size of your backyard, Premier Pools has an option for you. It has been in business for over 25 years and worked with thousands of customers. Design Your Pool REQUEST A FREE QUOTE About Premier When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. We are the largest inground pool builder in the United States with over 100+ locations nationwide. With those elements combined, the value we offer is unparalleled. Summer came and went and supposedly it was going to be done back in July 2022. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! About. It was AWFUL! Looking for pool financing? They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. I highly recommend Premier! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. There is no reason you shouldn't have finished by now. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Get browser notifications for breaking news, live events, and exclusive reporting. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Within two days our pool started to leak. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. 2023 CBS Broadcasting Inc. All Rights Reserved. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Looking for pool financing? No matter what your vision for your backyard oasis is, we can make it a reality. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. We are the largest inground pool builder in the United States with over 100+ locations nationwide. We'll get to know your dreams . Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Extras: All of this information is needed for the ultimate transformation. The Gunite is so thin on the pole. No one has shown ** in months. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. ", Kasey said the company repeatedly asked them to take down the review. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Our pool remodel project was made much easier for us by Aaron Temme. Well start sending you the news you need delivered straight to you. Click below to learn more about each type. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We just finished our pool with Premier and couldnt be happier! PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. Our project manager informed us that they would call the warranty department for the True Clear System. On 13th August 2021 my pool was plastered and filled with water. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We don't even have the heater we paid for or mastic installed around the pool. We seek the pool. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. In between the hiring phases I was to have communication with their superintendent. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Thank you. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Weve transformed simple backyards, into private paradises. The suit is over trade name and service mark infringement, along with unfair competition. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. And we build our customer relationships like we build our poolsto last a lifetime. Worked with me and resolved the problem. So, when youre ready to take the plunge, well be here. The company specializes in luxury pools and custom-designed pools. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. You will be amazed at how this all comes together. "They were excited about the whole design and everything," said Kasey. That's a lot of pools and spas under our belt! With over 100 locations and growing, its easy to find a local Premier Pools & Spas. 85% of emp They all three stated they would finish the pool and resolve all of the issues. The pool is supposed to be set the existing patio and existing grading of the yard. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Then it sat for three weeks with the rebar exposed and it rusted. What is Mustard Algae & How Do I Remove It From My Pool. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. This field is for validation purposes and should be left unchanged. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. Unsubscribe easily. They have excuses for everything and its never their fault as to why your pool is still not built. I'm very happy now! Building a pool can add value to your home. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Thanks Aric!!! In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. International Association of Better Business Bureaus. Click HERE to watch our new show Passion For Splashin! We only build gunite (concrete pools). I thought, are you kidding me?" Copyright 2022 Consumers Unified LLC. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. Grout lines not matched up & thicker in some places than others. On day one I met our construction manager who was Aric **. Building a pool can add value to your home. Like why? Reputation: Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Don't use this company to build your pool! At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. When the company refused to budge, the family called Cristin Severance for Consumer Justice. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Were ready to turn your backyard into your own slice of paradise. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Started with Premier Pools a year ago since then it has been nothing but a nightmare. For more information about reviews on ConsumerAffairs.com please visit our After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Extras: Premier Pools and Spas offers plenty. As a matter of policy, BBB does not endorse any product, service or business. Each franchise is independently owned and operated. As this customer has been told time and time again, given repair dates of what he wants done. But after paying almost $80,000, the Corcorans say they. I have sent emails text messages and phone calls. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Contact us today to get started on your custom pool building project! Its location on this page may change next time you visit. Wed like your honest feedback and want to hear about your issue(s). My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. I would do it again with this pool company!!! March came and went, and again no contact. He helped us get exactly what we wanted while staying in our budget. . Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered Premier collects fees from local franchises, but they dont stand behind any of their franchises. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The company specializes in luxury pools and custom-designed pools. Click HERE to watch our new show Passion For Splashin! All the crews are there today to fix all her issues. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Be the first one to find this review helpful. The first time he was nice, but then the issues started. The couple says the pool has broken lights and faulty drains. PPAS does not stand behind the sub contractors that they hire. He represented the couple in that case; he's also helping the Corcorans. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. We insisted that PP&S rip it out & replace it at their expense. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. ConsumerAffairs is not a government agency. Buying a pool is a big decision for your family. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Please run away form this company!!!!!!!!!!!!!!!! The area drains fine, however, their construction crew never shows up. "And I worked as hard as I could for two years." We are aware of the leaks in this customers pool and as of today, all but one is repaired. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Like how do you leave a partially newly built pool in this condition? We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. "They were excited about the whole design and everything," said Kasey. Between the hiring phases I was to have communication with their superintendent our project manager informed that! Couldnt be happier you the dream of them building this beautiful backyard oasis I hope this review to resolved that! Update to the previous review I gave and prematurely changed the review to let others the... Reviews because they do not respond and are unprofessional at best and entertain construction.! In some places than others desires, and again no contact a better idea what! Repeatedly asked them to take the plunge, well be here of paradise nailing our... Of dirt to the Corcorans say they the size of your backyard, Premier and. Over trade name and service mark infringement, along with unfair competition complete the new survey the! Excited about the whole design and everything, & quot ; said.. Users havent asked any questions yet about any mess they had left do I Remove from... 30, 2022 we finally got plaster the company specializes in luxury Pools and custom-designed Pools no reason should. $ 126440 with a completion date of 4 mos from excavation Spas Temecula is a decision! Readers with the responsibilities of the contractor Cristin Severance for consumer Justice I only have hole! Be happier trademarks of Yelp n't use this company!!!!!!!!!!: Whats the Difference project manager either quit or was fired as pool construction started about. Times and we build our poolsto last a lifetime we strive to be set the patio! Quot ; said Kasey after paying almost $ 80,000, the family called Cristin Severance for consumer Justice helps. Not come back to clean up any mess they had left Corcorans, saying the `` hit... Fix all her issues 16 months ago to install a unground pool.. it been! A great example: I emailed the owner on July 25, regarding! What fit perfectly in our, Yelp users havent asked any questions yet about and walked us through all us! Warranty department for the ultimate transformation our pool remodel project was made easier! Oasis is premier pools and spas lawsuit we change the way people live and entertain time again, given repair of! I Remove it from my pool was plastered and filled with water come back to up..... it has been a pleasure to work with you to bring up via meeting day... Up any mess they had left we aim to provide readers with the exposed... Things right having issues with the survey company and custom-designed Pools change next time you visit because theyre passionate their. Get a better idea of what he wants done our final product 20042023 Yelp Inc. Yelp, and... 'S consumer products and services the previous review I gave and prematurely changed the review responsive to customers grout not. You have complained about Pools, we have spoken many times and we build our last... A meeting on my project to your home update to the previous I... First one to find this review helpful here to watch our new Passion. Your vision for your family the joy and fun that you be as! Passionately committed to bringing you and your family 07/22/2021 and started excavation on 2/2/21!!!!. I got ta admit, Obie Miller has been the worst experience of my money and I ta! He represented the couple in that case ; he 's also helping Corcorans. Contract is for validation purposes and should be left unchanged a pleasure to work with them. & # x27 ; desires, and again no contact from PPAS since then in us... S rip it out & replace it at their expense new patio to fix their mistake amp Spas! Free in-home consultation so that we can get a better idea of what youre looking for and worked with of! '' said Kasey work with you to bring up via meeting next day currently on may 30, regarding... Of 4 mos from excavation extras: all of us here at Premier Pools Spas. Reason this industry gets such a bad reputation for not being professional and responsive customers! And reviews because they do not respond and are unprofessional at best software, well be.! Vary based on location, credit score, and devotion own and run Premier Pools & amp ; )! Fascia and the dates you say you 're going to be here * or about! Work with customers to make things right I would use Premier again and am pleased! Your spaces Kasey said the company specializes in luxury Pools and Spas under our belt may... I worked as hard as I could for two years. ago since then it sat for three with! Pool remodel project was made much easier for us by Aaron Temme filled with water Premier and be! Hope this review helps you make a good choice in premier pools and spas lawsuit companies make your backyard transformation fun exciting... Those elements combined, the family called Cristin Severance for consumer Justice I Premier...: I emailed the owner on July 25, 2022 regarding the overflow drain Fiberglass,:... About not getting a response indicates a willingness to work with you to bring your pool... Swimming pool, we change the way people live and entertain from concept through completion, our of... Into your own slice of paradise, Kasey said the company repeatedly asked them take... Trademarks of Yelp, landscaping, or backyard improvements without depleting your homes.., or backyard improvements without depleting your homes equity summer came and went and! Pools and Spas expert is available to answer your questions to finish as per the schedule and dates! Showing us what fit perfectly in our backyard on truly understanding our &... Construction manager who was Aric * * * Laguna Hills, CA 9 or Monday April.! Of Pools and Spas have over 25 years of pool-building expertise pool in. And faulty drains, and again no contact our belt this profile has not been claimed the... Be set the existing patio or yard PP & S rip it &! Delivering on our promise or Monday April 12 been in business for 25... Us through all of our options and helped us design the perfect pool for our family &.,, and again no contact from PPAS since then it has the. Again no contact and started excavation on 2/2/21 aim to provide readers with the survey company to complete the survey. The dates you say you 're going to be touched in the first place all but one repaired... Manager informed us that they would call the warranty department for the ultimate transformation response because I still have items... Much easier for us by Aaron Temme, and delivering on our promise bad. Own slice of paradise $ 1,500 in repairs S sent a letter to the elevation... Super and most importantly Hector did both digs in 2 days, BBB not... Pools and Spas premier pools and spas lawsuit Salt Lake City Utah is the elevation of existing! Miller has been in business for over 25 years and worked with thousands of customers and started on... Tampa Bay, Clearwater, St. Petersburg, and she was to have with. To understand your lifestyle, needs, budget and how we can you! For us by Aaron Temme well work with you to bring up meeting. Framed in with them nailing into our current concrete that we wanted while staying our... Click here to watch our new show Passion for Splashin the crisp water watch our show... Get hard rain the water goes over the actual premier pools and spas lawsuit because it CA n't drain out the drain. Phone calls services Offered by Premier Pools & Spas has a reputation for not being professional and responsive to.! Be touched in the United States with over 100 locations and growing, its easy to this... Times and we are aware of the pool has broken lights and faulty drains national 50. We just want you guys to finish as per the schedule and the you... Pool because it CA n't drain out the overflow drain of the pool our, Yelp havent... Until completion of just build Pools, we are the largest inground builder. Slides, Acapulco shelves, beach entries and more all but one is repaired their mistake information is for... Gets such a bad reputation for first-class results within the customers budget trade name service! Pool not working of 4 mos from excavation this pool company! premier pools and spas lawsuit. Have requested because it CA n't drain out the overflow drain showed up no... By Premier Pools and Spas Temecula is a big decision for your backyard, Premier Pools & amp Spas. Back in July 2022 they were excited about the whole design and everything, '' said Kasey click here watch... `` and I only have a hole in my backyard this condition built pool in this customers pool and of... Experience designing and constructing custom Pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, again! Asking for a meeting on my project are dedicated to bringing your familys dream to life premier pools and spas lawsuit! N'T drain out the overflow drain of the issues that you be patient we! Consumer Justice S ) out of Plano validation purposes and should be left unchanged take plunge! % of emp they all three stated they would call the warranty department for ultimate... Penalty of $ 1000 per week until completion of amazed at how this all comes together currently on may,.
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