. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Looks like you should have the latest version of the App. More time for you. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". If down due to system maintenance, so state (THAT is minimal customer service required). Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. For customer support, please contact: [emailprotected]. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. Booking name Rene Does anyone know how I can do this outside of the app? Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. I have always had good luck with the Medallin app. I add it in and it won't take. Save button stays gray. Help. Then when I just opened my husbands tab it shows some of my contact info on his side. and well deliver it to you with no service charge. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. Will not save info. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. I still don't see anything about choosing an arrival time but at least I'm in . The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Is a Medallion wearable safe to use if I have a . The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. I cannot figure out how to update the app with our new booking number. See the Great Lands glaciers, wildlife, and national parks. While the cruise was okay, the staff highly professional and friendly. Very poor app. It's just, dammit! Therefore I cant complete the check in process. Good to hear you finally found a way! But it won't allow me to save it, it is gray. Why bother, just take it to check in. Can't load my photograph on it. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. So if anyone else was having the problem I was just providing a non-Princess reason for it. It's just, dammit! However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Medallion App stills has the old booking and ship. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. What is a Princess MedallionClass Vacation? Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. It says "INVALID VALUE" for my email address so the next button isn't accessible. Can't save. It keeps saying that these are pending and not acceptable. I have a receipt for it. Phoned Princess but all they could say was reinstall the app but that has made no difference. Thanks. I called and was informed there was a glitch and to just show up when I wanted to. My phone is an LG6 running Android 9. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Just FYIyou have responded to a posting that was created back in 2021. I've been trying to upload our security photos for over an hour. You can't do everythingbut quite a bit can be done using this method. Not being on a Princess Cruise before I was not sure what to expect. We actually have our own Princess webpage too,. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Now that I'm back onshore, the app is totally screwing up my phone. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. Then ask the rep to set up your arrival time. I even tried to use their web version of the app. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Couldn't log in with password had to use book ref. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. I HATE this Medallion App thing! Unable to proceed. How do I REMOVE this app! Started June 21, 2021, By It does okay with my wife Iphone. It has just been frustrating. Started June 21, 2021, By Help! Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? Not able to download app. Click on "Try our web version". Started August 27, 2021, By Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Cannot save changes to Personal Information. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I can't uninstall it and I want it GONE! I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Click "get online now". The problems imputing onboard payment details. Previous message had wrong email address: Does anyone know how I can do this outside of the app? You have a want not a need. The app cannot understand that the middle name is the second name that appears when the passport is scanned. we are not young but usually manage these things. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. App still crashes on my phone, but as long as I can get in. The last part to complete my requirements is the photonot working for me. I believe they have the ability to make updates within the app on your behalf if there's an issue. I cannt get my health status to open and boarding times . WTF? Alternatively, you may use. The app crashes on open on my Galaxy S8. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? You must have your required travel documents (e.g. Unable to update address details specifically postcode. Experience the Best of the West with Princess. Then ask the rep to set up your arrival time. This is our 1st (ta && ta.queueForLoad ? Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Worthless app and website. this is quite possibly the worst app ever created. I kept getting booted off of it, logging back in was . I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. On the iPhone I edited my Personal Info & Documents. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Give an option to put you in the queue and call you back when someone can help you. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. When i complete the info, i cannot click save. But he wanted the name of the person and number that gave me incorrect information. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. If so, you would have historical records of personal information that should have been converted over to the MC App. It didn't recognise anything again. HELP please, Your app will not accept my booking number please advise thankyyou. Then confirm "Reset Network Settings". In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Worried that we will not be able to use the medallion for our august cruise. It's windows 7. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. . Keep your distance; still enjoy great service. Try your partners phone also. Wtf!!!!! Choose from a world of options while avoiding lines and wait times. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. Please, a line by line instruction guide? With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. . Inconsistent and does does not work with android smart phones. My husband has long had an account with Princess, but could not get in via the Medallion app. Personalize your dining experience with Dine My Way reservations. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. Username Password Forgot Password Create New Account Login EDL). Exactly what I have been saying, but to no avail ! Does anyone know how I can do this outside of the app? I want to be able to use the app.). Just show up when you want to. Using a photo in my drive file - nope. Kind of you. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Is the app available in multiple languages? App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. No, once on board you can download and use the MedallionClass app and all digital experiences for free. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Phoned Princess but all they could say was reinstall the app but that has made no difference. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Tripadvisor staff removed this post at the original author's request. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. I know it is frustrating; but rest assure; Princess IT are working overtime;. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? On android, goto "Settings" "Apps" or "Manage Apps" tab. Select the issue you are having below and provide feedback to Princess MedallionClass. Surname Salzer. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. Unable to complete personal nformation. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. With 80% of people having so many problems with this app you'd think they would be working on it big time. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? I'm from. (well other than pre-cruise testing requirements, etc.). The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. R u sure you have placed the phone properly over them? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. So as to be polite I won't blame Princess, it must be Mercury Retrograde. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. However app says loading but never completes process? It might be worth reading through some of them. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. I've never been asked to show the app at check in. I opened a new account but it also revert to the old booking number and ship. Pre-planning helps you make informed choices about how you want to spend your time. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. Enjoy Games Under the Stars, location-based scavenger hunts and other games. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Re Princess (ta && ta.queueForLoad ? (Only passport option). Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. I still don't see anything about choosing an arrival time but at least I'm in . Takes about 30 seconds, I know. 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