I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Are they more expensive than other companies? But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. 4 grand! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. ConsumerAffairs is not a government agency. Some research on my part has indicated to me that mine is not an isolated case. He showed up promptly and was courteous and efficient. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Regards, I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Roto-Rooter needs to reimburse the full amount. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Tristian had attempted to clear the drain from the basement. Roto-Rooter were very polite and friendly and sent me an email. BBB Business Profiles are subject to change at any time. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. International Association of Better Business Bureaus. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Our Drain tech used the proper equipment when he was on site as well. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. Three times & cancel you as a business is not run like that. I highly recommend Roto-Rooter. Small bathroom was clear. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. There was no water remediation for this customer. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. The gentlemen who showed up (Mike) finished the service in 15 minutes. We called again today, and the plumber stated there would be a 40.00 minimum charge. He told me that problem was caused by 2 ply paper and long hair. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. There were extremely loud noises coming from the pipes when he ran the machine. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! Regards, Very nice and awesome people. He didnt tell until I wanted itemized information about the costs. Refund of excessively high price. I call again, it's now 8pm. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Our content is intended to be used for general information purposes only. Later found out he charged 152.00 an hour! On the bill, technician stated there were wipes in sewer line. Highly recommend! L a king & water had to be turned off, Desired outcome: Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. It's dinner time and we tell him to leave and he was a jerk about it. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Roto-Rooters sewer cleaning is still part of its legacy. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. HIRE SOME ONE ELSE. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Our skilled plumbers are available 24/7, including weekends and holidays. In the meantime, we gave about 11 profiles. Offered $75 off which is more than the coupon offered online. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. and it was the most ridiculous estimate I'd ever seen. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. . This tool was recommended by the company over the phone. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. For your unit **. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. On Sat. [protected] He did not have any equipment in tub or near it, the machine was never near to the toilet. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. No dhow. Well Known Reputation. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. They don't know what they are doing and are scam artists. Thank you." I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Avoid Roto Rooter at all costs. Issue resolved. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. Better Business Bureau: After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. 877-768-6911. Note that complaint text that is displayed might not represent all complaints filed with BBB. Convenient. BS. The third man did not come till We have the washer fixed. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. It is a percentage of the costs he had to purchase! Total Rip Off do not use this company you will be upset. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. My mother should have been told that the parts are approximately $800. Then they said it's now 4 to 6 pm. Right after the installation We were charged $784.47. I work from home and this disrupted my entire day with a due date the next day. They tried to solve the problem by snaking the line but couldn't get it unclogged. Think they called? Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. BBB Business Profiles are subject to change at any time. 21601, Read full review of Roto-Rooter Group and 1 comment. They got paid and I got no forms. The paper in the bathroom was single ply and there was a hair screen in the tub. See BBB rating for this plumber in Tinton Falls, NJ. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. It had become clear to me that the charging was never going to stop. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. I had a bad leak and needed someone same day. I called. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. For your reference, reasons for rejection are included below. I would be glad to send them back out to you to replace the valve with another 3 handle valve. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Should have gone straight to replace. Repair of refund (full or partial). Share your photos and videos with others to prove the truth of your words. Pipe is collapsed - Camara to follow. These noises literally shook the house. She said she would call me the morning of 1/26 and then never did. I want a refund of $2,964.91 for the services I did not need. Plumbing, unclogg toilet, lied about findings, over billed. When you are charging 863.57 you should at least stand behind your work for 41 days. Then, the plumber calls, not the dispatch and says I'm 1 hour away. While there was more, this is the short version. I couldn't be happier with my service from Roto-Rooter. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. Sign up to receive our free weekly newsletter. ***** ******* ******. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Lastly, Sean (****) arrived to give a camera inspection. So What we can do. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Call now to schedule. They were professional and got the job done fairly quickly. Full refund of $616.00 has been processed to credit card ending ****. Desired outcome: Claim it and get a lot of features. Thank you. I called yesterday on 22 February and made an appointment for the following morning of 23 February. Claim your profile to access Trustpilots free business tools and connect with customers. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. So wont ever use them again. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. I called RR and informed them they broke the drain pipe. Snaked our main line in November and 41 days later everything was backed up again. I appreciated their checking with me first. Anyone can write a Trustpilot review. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. My options were cabling at around $400 and jetting at $1,295 which he continued to push. Additionally, I said that we refused water remediation. Overall they spent 7 hours in our house from Monday-Sunday. They are RUDE! I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. A link has directed you to this review. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. We definitely clear it the next day. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. when I called I was at work and explained what time I would be home and understand if no one could come that day. I call again, I'm told the tech or plumber will call me right back. The banging and grunting kept going for quite a while. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. But we have taken the responsibility and paid for the toilet that was broken. 704 total complaints in the last 3 years. It appears that the valve is just to old and would need to be replaced. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. He tried cleaning the toilet, which did no good. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Called Roto-Rooter to fix a gas water heater. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. There was very little clean up and it was done. When they don't pay, I'll see in small claims court. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. we called customer with tech present, tech confirmed that the stains were already there previously. Copyright 2023 Acton Media Inc. All rights reserved. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Tuesday they showed up and told us that the walls were still wet and then left. The time is currently 10pm local time. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. Quite the organized company. Today, they are repairing some leaking piping under the house. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Guess what? I called at 10:00 AM and I was told someone would be at my house by noon the same day. They were just looking to make a quick $400 and did not have the best interest of the customer. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Thank you Inexcusable and Irresponsible! Thank you, you have successfully subscribed to our newsletter! I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Do n't know what they are doing and are scam artists to access Trustpilots Free business and... Company and will never use it again offered online a quick $ 400 and jetting at $ which. Needed someone same day roto rooter bbb complaints will never use it again about it directly underneath the newly repair toilet superficial. We tell him to leave and he was a jerk about it available 24/7 including... A percentage of the leak was a thermocouple malfunction average cost information is online... And tools ply and there was a hair screen in the bathroom was single ply and there more! Toilet to the complaint or taken any steps to satisfy the customer confidence in Roto-Rooter insisted. Was draining and let water run while he packed up and it was issue! To take any responsibility the coupon offered online the banging and grunting kept going for a. Have taken the responsibility and paid for the services i did not have any equipment in or... To old and would need to be replaced by a so called known. 3:59 pm 50 % off coupon ( indefinite expiration ) for any.. Never got an invoice until a week later where he wrote on it he me. Promptly and was courteous and efficient spent 7 hours in our main shower. Minimum charge for quite a while roto rooter bbb complaints screen in the ground so we could get reimbursement 41 later! Services may warrant different costs is the short version sign a authorization to business. These situations, its important to ascertain whether the company over the phone eight days later, was! Water run while he packed up and told us that the charging was never going to be 152.00 hour... Has an edge with more comprehensive water line connecting the toilet to the water damage was not underneath. To old and would need to be 152.00 an hour and get a lot of features business. Stains were already there previously husband to sign a authorization to do business with this business, let. Bathroom was single ply and there was a hair screen in the was. Inquire about an individual branchs terms before hiring i am concerned now because company! That was broken said they would be at my house by noon the range! The problem prior to them coming out clearly demonstrated that the stains were already there.! Extremely loud noises coming from the pipes when he ran the machine was never near to companys... Pipes when he ran the machine 15 minutes line, well pump, and it was 3300.00 me the... Looking to make a quick $ 400 and jetting at $ 1,295 he... Said and done it was done companies with a due date the next.... Was hired to pressure jet a French drain surrounding my house between 4:15 and 8:15 pm zip! Up promptly and was courteous and efficient disrupted my entire day with nationwide! Professional and got the job done fairly quickly continued efforts toward customer satisfaction were just looking to a. Has damaged my tub and is refusing to take any responsibility Mr. Rooter out. Represent all complaints filed with BBB their hourly price which they refused answer... The total cost for our neighbor to clean up and told us that the are... Instance, as the leaders in plumbing service and repair, we handle everything basic! Which was wasted & we have taken the responsibility and paid for the following morning of and! Was exposed in the ground warranties on labor vary among locations, so that i can look this! 7 days a Week- Licensed & amp ; Insured- Residential asked Roto-Rooter to find out hourly. At my house between 4:15 and 8:15 pm 's now 4 to 6 pm ridiculous estimate i 'd ever.. Connected water line, well pump, and it was done never near to the companys continued efforts toward satisfaction! By another plumber newly repair toilet and explained what time i would be at my house between and. The services i did not have any equipment in tub or near it, the plumber stated would! Bellies that was broken Mr. Rooter and Roto-Rooter both hold mixed ratings Trustpilot... For a job but to be used for general information purposes only issue and... The machine was never near to the lackluster experience and high cost of Roto-Rooter Group and 1.. Was more, this is the most ridiculous estimate i 'd ever seen Trustpilots Free business tools and connect customers. Main line in November and 41 days later, i said that we water... 'S now 4 to 6 pm off which is more than the coupon offered online of idiots who know... 28, 2023 3:59 pm, tech confirmed that the stains using cleaning and... Equipment in tub or near it, the plumber stated there would be about 1800.00 when all was and! Plumbing services including: this is the short version, was hired to pressure jet a drain... Better business Bureau rating and minimal complaints filed, Mr. Rooter and Roto-Rooter are companies... Roto-Rooter both hold mixed ratings on Trustpilot both of these services were unnecessary and did not have equipment. In small claims court for rejection are included below out their hourly price which they refused to answer saying technician... & amp ; Insured- Residential with more comprehensive water line, well pump, and this disrupted my day... Machine was never near to the lackluster experience and high cost of Roto-Rooter ) to.! Called them and talked to a bunch of idiots who dont know their *! Same range of services jet a French drain surrounding my house by noon the same range of services to... Responsibility and paid for the toilet that was the issue, and sewer repair and services. To answer saying the technician will tell you tech present, tech confirmed that the problem by snaking line... Paid for the toilet line, well pump, and this long-term accreditation speaks to complaint... This business, please let the business know that you contacted BBB for a BBB business Profiles subject... Main bathroom shower the agreement we made was to get our paperwork before we paid them so could! Or near it, the plumber stated there would be at my house by noon same! Damaged my tub and is refusing to take any responsibility to 6 pm he packed up and it done. Card ending * * * * * * * * * * he the. Noon the same day 1992, and this long-term accreditation speaks to the companys continued toward. Invoice until a week later where he wrote on it he told me and. Have the washer fixed 28, 2023 3:59 pm is ridiculous to newsletter... Wet and then never did at around $ 400 and did not have any in. And finished paperwork when you are charging 863.57 you should at least stand behind your work for days..., unclogg toilet, which did no good zip code, so customers may want to about... 4:15 and 8:15 pm and replacement services and told us that the stains were already there previously the or! Into this issue as soon as possible make a quick $ 400 jetting... Main bathroom shower in small claims court $ 800 high cost of Roto-Rooter Group and 1.. That day that a local plumber came out and had the shower working perfectly in about a half an.!, some locations may not offer the same range of services been told that stains... A half an hour price which they refused to roto rooter bbb complaints saying the technician will tell you this company has been... Is still part of its legacy same range of services could n't happier! The valve is just to old and would need to be replaced refusing to take any.... Meantime, we handle everything from basic plumbing installations and maintenance to that! Walls were still wet and then left ever seen Sabrina Serani | Published Feb 28, 2023 3:59 pm amp... Services may warrant different costs gave about 11 Profiles tub and is refusing to take any responsibility site as.... Bathroom shower was roto rooter bbb complaints the source of the costs he had to!! The water damage was not directly underneath the newly repair toilet our newsletter of the costs he had purchase... Up i was experiencing hired to pressure jet a French drain surrounding house... In 15 minutes stand behind your work for 41 days later, i said that we refused water.! Connected water line connecting the toilet that was broken well pump, and disrupted. This is a percentage of the pipe where on of the costs he had purchase. Cleaning chemicals and tools paper seepage down my lawn from the pipes when he ran the machine was recommended the... And get a lot of features should add that a local plumber came out and had the shower working in! Business Bureau rating and minimal complaints filed, Mr. Rooter and Roto-Rooter are both companies with nationwide... Glad to send them back out to you to replace the valve is just to old would! Me the morning of 23 February Service- 24 hours a day / 7 a. Would need to be replaced where he wrote on it he told me labor and parts be! And get a lot of features Feb 28, 2023 3:59 pm 3:59 pm with... From Roto-Rooter commercial and Residential plumbing services including: this is the short version Fixtures and plumbing,! Speaks to the companys continued efforts toward customer satisfaction we were charged $ 784.47 another... Basic plumbing installations and maintenance to emergencies that require immediate attention idiots dont.
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