We’re investigating now and will update this page when it has been fixed. Thx. Can you please email us the document at [email protected] and we can then provide further assistance. @roones13 Hi Ben, thanks for your tweet. Can you try uninstalling your Santander app and reinstalling it to see if you can log on? @iamloveable2020 You'll need to clear the cache and cookies on your browser in relation to Santander and then log on again. Can you try uninstalling the Santander app and reinstalling it to see if you are able to view these retailer offers? @santanderukhelp My WiFi allows access to other banking apps. We're sorry to hear of the issues you've experienced attempting an ATM transaction. ^CM. Can you try uninstalling the Santander app and reinstalling it to ensure you have the correct app? Any ideas? Please call on 0343 222 6666. Do you have a WhatsApp number or skype application . The latest payments failed to complete and upon speaking to the bank he was told that the HMRC acocunt number/sort code he is using cannot accept Faster Payments! Telephone 0800 389 7000. It was the one thing that Santander were doing right until it closed down Hamilton, @santanderukhelp @moloneygeorgia Whatever you do don't use Santander, my grandparents have been to hell and back with them over various issues. Santander if I want to use the app I would, but mortgage information on there is crap! ^TC, @davidmhilary @Rajnishah Issue may be resolved by Santander sending a fax to her bank (you won’t do email) who uses a fax in 2020 ??‍♂️. Just seems to be the Santander app that is not working. @santanderukhelp Hi, are there currently issues accessing accounts? @acampanale Yes, I have however the issue exists with other apps too. @santanderukhelp Happy Germany? In order to make a CHAPS payments you may need your administrator to add the CHAPS Services to your Role. @santanderukhelp Thanks for the reply. Registered in England and Wales. Page last updated by In common with other UK banks, Santander is required to show how your overdraft works - assuming you have one. All fine now - sorry for any alarm! If you are planning on sending multiple high-value payments, then please contact your service provider to ensure you don't exceed any daily limits that have been set. The bank says the questions are … In such situations, we try to find alternatives for affected customers ^JE, Actually have had the most awful customer service from Santander on the phone today no one seems to be bothered or know what they’re actually doing would NOT recommend has left me very stressed on a Sunday @santanderuk @santanderukhelp @santanderukbiz. @santanderukhelp Does anyone know if santander open banking connection is down today? Anybody been having problems with their Santander business app crashing on iOS / iPhone? @santanderukhelp @ItsAndyPayne Anyone can see from the whole load of tweets about Santander, that there is a problem. The Faster Payments website emphasises this: "It's vital to double check the sort code and account number before sending a payment: payments are processed only using these numbers". Still not showing and was sent over half hour ago. Can you confirm whether the Santander branch is currently and what type of transaction you attempted? I no longer have a mobile phone, so is there some other way you can allow future transactions to go through. Calls may be recorded or monitored. @ShadArzani @ShadArzani I'm sorry you weren't able to make the payment using your Santander cards. @TrueLayerStatus I was able to pay to HMRC using another bank’s debit card. ^CM. Anyone else having a problem with clicking links and being told it’s a “bad request” and then getting chucked out? @santanderukhelp REthink required. I can get mobile messages from from anyone else except from Santander. @yahyapatel The support over yesterday and today was relatively impressive. Of Santander! We are still working and processing payments. Got an oops error message. #Santanderdown @santanderukhelp. It is absurd. @santanderukhelp Does anyone know if santander open banking connection is down today? If you email [email protected] with the issues you've experienced. No issues on any other secure platforms. @santanderukhelp We'll be able to get his escalated. Can you try uninstalling your Santander app and reinstalling it to see if you are able to access your app to authenticate this log on attempt? We'll be able to chase this up for you, please email [email protected] and we'll be in touch. I can’t seem to get onto the App or the website. ^TC, @santanderukhelp Hi - I'm not able to log into Santander Business Banking online. Is there a known problem linked to the weekend maintenance upgrade? @santanderukhelp hi. @santanderukhelp Hi, I don't seem to receive any sms from Santander to my mobile phone, so I'm not able to log on nor make any tranfers, how can I solve this issue? It was an account I've been sending to monthly for a few years now, but it seems that there was a bit of a delay in processing to Santander. @AskNationwide can't log in to check my secure messaging as you apparently have a technical problem .I changed my address a month ago only to find out that it was only changed very recently . ^CM. @Rosen89499722 Hi Rosen, thanks for your tweet. Has anyone else had issues loading their #Santander visa debit card to the #fitbit #ionic wallet for #fitbitpay? The phone team have been shocking. Payments UK therefore advise anyone making a transfer to double and triple check the recipient's sort code and account number before hitting "send" - and they provide a sort code checker to help with the … ^PH, @chrisatsaydo Have you tried using a different browser? @santanderuk terrible customer service. Who Runs on RippleNet. Please call on 0343 222 6666. We aren't aware of any issues with this at the moment. Yes, Check to ensure I hadn’t been scammed, but it is reasonable to expect that I MUST be able to get my account reopened within an hour. @santanderukhelp It does! Getting '400 Bad Request' errors. 6th time trying to authenticate it and it’s still not working! @santanderukhelp I can log on to our Santander account online,when I go to the replacement card section it sends a code to my mobile. Thanks, @santanderukhelp @santanderukhelp Simply click on an organisation's logo to find out how much you can send per transaction. @santanderukhelp I am trying to upload documents for the bbl but is not working. Money DB classic, Money DB Neon, Yolt, Emma - all use open banking and none work. @HalifaxBank Hey Pauline, thanks for reaching out. Sometimes they have unintended consequences. I hadn't been using Santander recently, but today I tried to log in and a screen said it has sent a passcode - but to a broken mobile phone that I have been repeatedly trying to persuade Santander to remove from my account for about 9 years! Lloyds Banking Group's Faster Payments services have gone down today, affecting customers of Halifax, Bank of Scotland and Lloyds Bank. @santanderukhelp Hi there, I live in Japan and have occasionally been using my Santander debit card to withdraw cash from certain atms without any problems. Uninstalled new labs app, Clearing the santander app cache/storage and setting it up again worked. It’s driving me insane! You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Safari does not create this problem fortunately otherwise I could not use internet banking. Since the launch of its innovation fund, InnoVentures, in 2014, Santander has invested heavily in a range of digital technologies. We aren't aware of any issues with this at the moment. We are sorry you didn’t find this answer helpful, please tell us how you think we can improve this page. @LauraAlbins @PayPalUK I had a similar issue logging in to Santander yesterday. @santanderukhelp @nursedazie Hi Lynn, thanks for your tweet. Would love to report the issue. I have transferred money to my Santander ac and this normally shows straight away. @timjacko09 Hi Tim, thanks for your tweet. We aren't aware of any issues with this. Hi I am having problem in getting in contact with help desk at Santander. We aren't aware of any issues at the moment. Can you try uninstalling your Santander app and reinstalling it to see if you can click into your account? Whilst the vast majority of payments are made without issue, in rare cases problems can arise if the wrong information (e.g. Registered in England and Wales. @AlisonWlearning Hello Alison, unfortunately, one of our ships, Cap Finistère, experienced a technical issue which meant one rotation of sailings (Portsmouth-Santander-Portsmouth) over the weekend had to be cancelled. Spanish bank Santander swung back into profit in the third quarter and upgraded its full-year forecasts after its customers recovered faster than expected from the initial disruption of the pandemic. Is the password still used for Telephone Banking? @steepstuff Hi there, we're sorry that you're facing so many issues with the service you've experienced and uploading documents. The support over yesterday and today was relatively impressive. I can get mobile messages from from anyone else except from Santander. @santanderukhelp Not using a VPN. First is nationalization of Banco Santander. @Mk011984 I’m struggling to get my account to connect today. ", @TfL @santanderukhelp Hello. We aren't aware of any issues at the moment. Not a big deal as all newspapers belong to USA. I switched to Edge and logged straight in. Can you try uninstalling your Santander app and reinstalling it to see if you are able to authorise this log on? Thanks. @santanderukhelp @HelenGazard87 I installed another app on my wife's phone, samsung labs(something possibly to do with her her gear fit update). @ozgurciftc1 @slcomerford Is Santander in trouble? #Santander #fx #spread, @santanderukhelp There is currently no access to the system via social media. #Santander @santanderukhelp, @AlanWes47634469 @srsacuk I also have set up with Halifax quite a few DDs and SOs again no problems. Data is encrypted behind multiple layers of firewalls and servers are monitored 24/7. @santanderukhelp Does that work 'out of hours'? @Glyndwr1906 Telephone banking is not working x 1st sign of trouble. There appears to be an issue with online banking. @santanderukhelp Does that work 'out of hours'? Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. I have transferred money to a relations bank (not the Halifax) and a number of times by faster payment and it is there within 2 hour max. @kimmieminny Hi Sheron, we're sorry to hear of the issues you've experienced. Be the first to know the next time Santander goes down. However today I tried and it said that my card was declined. ^PH, @mitchell16031 I am sorry to hear of the issues you're experiencing. Since there have been many customer requests for the mobile cheque deposit feature going back several years, is the delay due to a lack of Santander technical resources to deploy it, technical difficulty building it, regulatory issues or some other reason? @KeithHe80398585 We don’t live in the dark ages anymore. @bugpowderdust1 It’s ridiculous. @marctbarber Hi Marc, thanks for your tweet. @santanderukhelp I have transfered money into another account using the app but it has not showed in that account and have also transfered money into my own account from own tsb account and that has not showed on my santander account either are yous having issues at the moment ? @vcooper92 We aren't aware of any issues at the moment. @Geoskelton cheap transaction costs and faster … @santanderukhelp Hi Santander help, I think I have figured out what is happening here after a bit of trial and error. @santanderukhelp @santanderuk why can't I use special characters on the new keyboard on santander app to log in! I have an ongoing problem with the Santander app. Can you please email us the document at [email protected] and we can then provide further assistance. ^CM, @santanderukhelp @santanderukhelp Hello, the problem is I am not a santander banking customer any more, just an ATM customer, how can I contact you without ability to log in or speak to the customer department. is the email [email protected] working ? The phone team have been shocking. In such situations, we try to find alternatives for affected customers ^JE, @amyduignan2 Telephone 0800 389 7000. . Thanks. NOT 3 days! @santanderukhelp why can I not log into my online account without the app authenticating it?! @santanderukhelp I can log on to our Santander account online,when I go to the replacement card section it sends a code to my mobile. Jagga, @santanderukhelp I have experienced this problem ever since you introduced OTP. ^PH, @santanderukhelp Any ideas? The app may have updated. @damps0 Santander offers current accounts, savings, investments, loans, credit cards and other financial products. We're sorry to hear about this. I switched to Edge and logged straight in. Do you have a WhatsApp number or skype application . In contrast Santander, which sets its limit at the maximum £100,000, says: "The limit on Faster Payments is £100,000 at scheme level, so to offer customers a fair service we put our limits to the maximum to support this." My account has also had a block put on it so I can’t use my card! Please contact the payee for further information. @MarkSandler "Size of a request header field exceeds server limit. We aren't aware of any issues with this at the moment. Can you try uninstalling your Santander app and reinstalling it then try to log on again to your online banking? Secret #intelligence services(#MI6 #SiS) in breach of the 1942 secrets of information act: Is Santander in trouble? If this payment was due to enter your Santander account and it has not arrived yet, have you checked with the sending back that the payment left with no issues? @santanderukhelp Issue still not resolved as currently cannot get into Santander online! Money DB classic, Money DB Neon, Yolt, Emma - all use open banking and none work. We aren't aware of any issues at the moment. ^CM. There is a HSBC and Nationwide close by you are better of banking with them, at the very least their banks are more secure this s##tshow @virginmedia No other websites are having any issues. Via Faster Payments transactions will arrive within 2 hours instead of the current three working days using the existing BACS system. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Seems like a big disconnect somewhere. Registered Number 2294747. Any ideas please ? @bugpowderdust1 Issue may be resolved by Santander sending a fax to her bank (you won’t do email) who uses a fax in 2020 ??‍♂️. W aren't aware of any issues at the moment. Santander insist it’s because of security checks & Transfer Wise are suggesting it’s because of a Xmas backlog ?? Can you try uninstalling your Santander app and reinstalling it to see if you are able to log on? There is a bug in your programming. More ways Xero helps you do business. Calls may be recorded or monitored. If you make a mistake and send money to the wrong bank account using Faster Payments, the Credit Payment Recovery process kicks in. ^CM, @ChadIssac_ Faster payments are meant to be instant and at the worst 4 hours. On August 14 a Reddit user announced that Santander UK was halting all payments to Coinbase cryptocurrency exchange. . Got an oops error message. Do you have a bug bounty scheme? Thanks. If you email [email protected] with the issues you've experienced. Terrible service!!! Santander's 123 Lite Account will pay up to 3% cashback on household bills. A Global Network of Financial Institutions › Discover why hundreds of global financial institutions choose RippleNet for faster, lower-cost cross-border payments. @CockerellHayley Hi Hayley, thanks for your tweet. Thanks. Can you try uninstalling your Santander app and reinstalling it to see if you are able to log on? @santanderukhelp Hi. @EmilyLMcill ^PH, @santanderukhelp Hi I am currently in Spain at the moment, I have to pay my ground rent for my mobile home,so I have been trying to do a transfer from my Santander bank account to my Spanish bank account, I am having some problems with trying to do this I have been trying for at least an hour, @marctbarber Hi Marc, thanks for your tweet. 00000010: The payment has been returned by the receiving bank as the Terms and Conditions of the … ^CM, @santanderukhelp @MariaMc76 Yes. ^CM, @BrittanyFerries We should have departed by now but instead are queuing for over two hours now and nothing seems to move. @santanderukhelp Issue still not resolved as currently cannot get into Santander online! Had nothing but problems... @santanderukhelp, @ChinnaJagga @nothingftmasses @cc0u8084 I’ve only been with Santander a month but by the sounds of it, it wasn’t worth the switch! Santander insist it’s because of security checks & Transfer Wise are suggesting it’s because of a Xmas backlog ?? A quick 5 second transfer is now taking 3/4 working days for balance to clear. But then already country issues. So there are no sort codes or account numbers to remember, and because it’s already within your own banking app, it’s the safe and easy way to pay back friends. Getting this through to your online chat is hopeless. There appears to be an issue with online banking. We aren't aware of any issues at the moment. We're sorry to hear about this. I have been on the phone for 30 mts still I could not speak to help desk to in block my internet banking . I await my card . Opening hours are 07:00-20:00 Mon-Fri, 09:00-19:00 weekends for further assistance. TrueLayer is aware of an issue impacting Santander at this time which is affecting some data requests (AIS) to the provider. ^CM. This is one of our standard procedures when we encounter any problems with our Faster Payments connection, as we want to avoid continually sending repeat requests to the Gateway until we’re confident there are no risks. 1/2, @santanderukhelp Seems like a big disconnect somewhere. That's the issue, I think you have the right number but WRONG COUNTRY CODE. @DaveP73675335 Alternatively, you can try another browser. @brilliant_tours @DuncanRatley © Ookla, LLC. @santanderukhelp This is an issue with Santander Spain I have tried Sanrander UK and they have said that they cannot help. @santanderukhelp @ItsAndyPayne Anyone can see from the whole load of tweets about Santander, that there is a problem. RT @damps0: Has anyone else had issues loading their #Santander visa debit card to the #fitbit #ionic wallet for #fitbitpay? Never had a problem with online banking either M. @santanderukhelp Not using a VPN. It was the one thing that Santander were doing right until it closed down Hamilton, @Rosen89499722 Hi Rosen, thanks for your tweet. ^CM, @bugpowderdust1 It’s ridiculous. I have to upload invoices pre and post pandemic but is not accepting it in many different way. Director, Retail Payments at Santander Consumer USA - The Head of Retail Payments will define the product strategy for Consumer and Small Business Banking payments … RT @business: Santander agreed to buy highly specialized technology assets from Wirecard, the failed German payment processor that’s windin…. Najmin, @ShadArzani @_TeaClub_ ^CM. Would love to report the issue. @mitchell16031 I am sorry to hear of the issues you're experiencing. We'd like to help. Thank you for the swift response. ? Yes, I have however the issue exists with other apps too. anyone else having issues with Santander or is it isolated! 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You rate Santander over the past 3 months santanderukhelp Does that work 'out of hours ' Hi,. Your bottom line CHAPS payments you may need your administrator to add the CHAPS services to your Role pre...